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Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from 8:30am
to 5:00pm, Eastern Time Zone. We'll provide a representative's direct dial phone number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You can
leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
Product Support
Thinklogical's
support personnel are available Monday through Friday from 8:30am to 5:00pm,
®
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make any arrangements necessary to
help you with your Thinklogical
Warranty
Thinklogical, LLC
warrants this product against defects in materials and workmanship for a period of
®
one year from the date of delivery. Thinklogical, LLC
Note: Thinklogical, LLC
available at time of purchase on most products. Please refer to your product invoice for
your products Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical, LLC
the device, or if you purchased directly, call Thinklogical, LLC at 1-800-291-3211 (USA).
Return Authorization
If you must return a product to Thinklogical
1-800-291-3211 or 1-203-647-8700.
If you need to return your Thinklogical
R
from Thinklogical's
Customer Support will ask you to describe the problem and will issue you a Return Merchandise
Authorization number (RMA#). Pack the device in its original box, if possible, and return it with the RMA#
printed on the outside of the box.
Note: DO NOT return a product to Thinklogical
Authorization.
USB 3.0 Extender Manual
products. 1-203-647-8798.
®
products carry a one year warranty, with longer term warranties
®
directly, please contact Customer Support at:
®
M
eturn
erchandise
Product Support Department (1-203-647-8798)
thinklogical
and its suppliers disclaim all other warranties.
®
authorized dealer where you purchased
®
®
product to us for any reason, please get a
A
uthorization Number (RMA#)
without a Return Merchandise
®
®
before sending the unit in.
Rev. B, April 2017
Page 23
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