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Before Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting Guide, or your equipment is still
not working properly, to help us better serve you, please have the following information ready before
contacting Technical Support at 1-203-647-8700:
• Host computer make and model
• Type of operating system installed (e.g. Windows 7, Windows 8, Windows 8.1, Windows 10, OS X,
etc.)
• Part number and serial number of both the Tx and Rx Extender units
• Make and model of any USB device(s) attached to the Rx Extender
• Description of the installation (Host PC model, transmission media used, and information on the USB
devices)
• Description of the problem
Symbols Found on Our Products
Markings and labels on the product follow industry-standard conventions. Regulatory markings found on
the products comply with domestic and many international requirements.
Regulatory Compliance
Thinklogical's
products are designed and made in the U.S.A.
®
Our products have been tested by a certified testing laboratory
and found to be compliant with the following standards (both
domestic USA and many international locations):
USB 3.0 Extender Manual
thinklogical
®
Page 19
Rev. B, April 2017
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