Fax; Product Support; Warranty; Return Authorization - Thinklogical Velocity RGB-9 Product Manual

6.1.4 Fax

Our company facsimile number is (203) 783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.

6.2 Product Support

Thinklogical's support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application might require assistance at some time outside of our
normal business hours, please contact us beforehand and we will do our best to make
arrangements to help you with your Thinklogical products.

6.2.1 Warranty

Thinklogical Inc. products carry a one year warranty, with longer term available at time of
purchase on most products. Please refer to your product invoice for your products
Warranty Terms & Conditions.

6.2.2 Return Authorization

If for whatever reason you need to return your Thinklogical product to us, please get a
Return Merchandise Authorization Number (RMA#) from Thinklogical's Product Support
department before sending the unit in.
contact information (phone preferred) in the event we have any questions.
After receiving your RMA number, please ship the unit postpaid, with the RMA# prominently
displayed on the shipping container. We will contact you about your product once we determine
its status.
Products received without Return Merchandise Authorization and/or contact information may
require additional attention on our part that may delay any desired service or support with your
system.

6.2.3 Our Address

If you have any issue with the product, have product questions or need technical assistance
with your RGB Video Extender system, please call us at (203) 647-8700 and let us help. If
shipping something with an RMA # or if you'd like to write us, we are located at:
Thinklogical Inc.
100 Washington Street
Milford, CT 06460 USA
Return Merchandise Authorization must include
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