Email; Telephone; Fax; Product Support - Thinklogical VelocityKVM T Series Product Manual

Email

Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
make every effort to respond to your email inquiries promptly. Please use the following email addresses
for any of your concerns:
info@thinklogical.com – Information on Thinklogical and our products.
sales@thinklogical.com – Sales Department - orders, questions or issues.
support@thinklogical.com – Product support, technical issues or questions, product

Telephone

Telephone Sales: Contact our expert sales staff via telephone in Milford, CT at 1-203-647-8700 or if in
the continental USA, you may use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for your representative‟s direct dial phone
number when you call.
Telephone Product Support: Contact Product Support via telephone in Milford, CT at 1-203-647-8700.
The support lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message please let us know when we can reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
for prompt service.

Fax

Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.

5.2 Product Support

Thinklogical‟s support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.

5.2.1 Warranty

Thinklogical warrants this product against defects in materials and workmanship for a period of one year
from the date of delivery. Thinklogical and its suppliers disclaim any and all other warranties.
Note: Thinklogical LLC products carry a one year warranty with longer term available at time
of purchase on most products. Please refer to your product invoice for your product's Warranty
Terms & Conditions.
T-4200 Chassis, Rev. A
repairs and request for Return Authorization.
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September 2011