Troubleshooting; Clinical Troubleshooting; Signostics Customer Support - Signostics uscan User Manual

Troubleshooting

Table 5.1 Troubleshooting guide
Symptom
The Uscan does not turn on
The Uscan displays a "Probe
Error" message when starting a
scan or during scanning
The Uscan battery fails to
recharge after a period of heavy
use. The battery status indicates
batteries are not recharging
despite the system being
connected to a power supply
(charger)
Uscan becomes non-responsive
or will not power up after
recharge.
Any error message not
resolved by the actions above
or the action suggested on
screen.

Clinical Troubleshooting

Scan technique impacts the quality of the ultrasound image
during a bladder measurement, and therefore impacts the
accuracy of the measurement. The following tips assist in
producing reliable and repeatable measurements:
 Move and angle the probe so the center of the
bladder is in the center of the ultrasound image
 Apply moderate downward pressure. On large
patients, apply firm downward pressure
 Fan the probe at a smooth speed, aiming to
complete the measurement in less than five seconds
 Pivot and do not slip or slide the tip of the probe

Signostics Customer Support

If problems persist or recur, contact
Support or your Signostics distributor.
For other countries, refer to Signostics website (see
P003948
Possible cause Remedy
Flat battery Connect to the display charger and turn on.
Unplug the USB connector from the probe, wait 10 seconds,
and reconnect.
Check the battery status and connect the display unit to the
Transducer fault. 
display power supply (charger) if the display or probe battery is
Low Probe battery. low.
If probe is still not recognized, unplug the probe and connect
directly to the Signostics power supply (P003198) and leave
for 2 hours to charge.
Battery temperature Allow device to cool for 10 - 15 minutes, then try charging the
exceeds 45ºC battery again.
Unknown system
Shutdown Uscan and reboot.
error
Error messages generated by the system will be accompanied
by a description of the error or an error code. If unresolved,
Various errors
contact
the message and code.
Signostics Customer
Contact information
Uscan User Manual
Signostics customer support or your distributor with

Light downward pressure

Bladder off center
Fig 5.1 Scan Technique
page 12).

Firm downward pressure

Bladder centered
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