Returning A Unit For Service - ZOLL SurePower Single Bay Charger Operator's Manual

Returning a unit for service

If you need to send a SurePower Single Bay Charger to the ZOLL Technical Service
Department for repair, obtain a service request (SR) number from the service representative.
If you are returning a SurePower Single Bay Charger, remove all battery packs from the unit,
and return the unit in the original containers or equivalent packaging, and be sure to include the
service request number with the unit.
For customers
In the U.S.A.
In Canada
In other locations
The ZOLL Serial Number
Each ZOLL product displays a serial number that contains information about that product.
From left to right, ZOLL serial numbers are structured as follows:
A two-character product code
•
A three-character date-of-manufacture code
•
A product serial number of six or more alphanumeric characters.
•
The product code for the SurePower Single Bay Charger is "AT" and one product code for the
SurePower Battery Pack is "AG."
The first two characters of the date-of-manufacture code give the last two digits of the year (for
example, "05" would appear for products manufactured in 2005). The last character of the date-
of-manufacture code gives the month in which the product was manufactured. The month
appears in the form of a single alphabetic character: "A" for January, "B" for February, "C" for
March, and so on through "L" for December.
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Return the unit to
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone:1-800-348-9011
1-978-421-9655
Fax:1-978-421-0010
ZOLL Medical Canada, Inc.
1750 Sismet Rd., Unit#1
Mississauga, ON L4W 1R6
Attention: Technical Service Department (SR number)
Telephone: 1-866-442-1011
The nearest authorized ZOLL Medical Corporation
representative
To locate an authorized service center, contact the
International Sales Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655
www.zoll.com 9650-000272-05 Rev. B