Service Policy - ZOLL Base Powercharger 4x4 Service Manual

SERVICE POLICY

WARRANTY
In North America: Consult your purchasing agreement for terms and conditions
associated with your warranty.
Outside of North America: Consult ZOLL authorized representative.
In order to maintain this warranty, the instructions and procedures contained in this
manual must be strictly followed.
For additional information, please call the ZOLL Technical Service Department at
1-800-348-9011
1-781-229-0020
SERVICE
The Base PowerCharger
recalibration or adjustment. However, it is recommended that the biomedical engineering
department perform routine tests of the device to verify proper operation. (See Section
II.)
U.S.A. customers
Should the Base PowerCharger
Department to obtain a return claim number. The unit should be returned, in its original
container, to:
ZOLL Medical Corporation
32 Second Avenue,
Burlington, Massachusetts 01803-4420,
Attn: Technical Service Department
Loaner instruments are available for use while repairs are being completed. To request
loan equipment, contact ZOLL at 1-800-348-9011 (in Massachusetts: 1-781-229-0020).
Please have the following information available to expedite service:
•
•
•
•
•
in North America
outside of North America
4X4
will provide trouble free operation without periodic
4X4
require service, contact the ZOLL Technical Service
Unit serial number
A description of the problem
Department where equipment is in use
A Purchase Order to allow tracking of loan equipment
A Purchase Order for systems out of warranty
GENERAL INFORMATION
I-8