Troubleshooting - Mass Portal Pharaoh XD Series User Manual

Feedrate and
Flowrate – these
settings can be
changed during
printing. E.g. use
the feedrate to slow
down the printing
process (for better
quality or more time
for quality inspection)
Flow rate will
change the amount
of filament being
extruded.
42

Troubleshooting

Support contact
Technical support is available via e-mail support@massportal.com
Extrusion problems
No or not enough plastic is released from nozzle.
Usually the most common reason that nozzle gets clogged is
because of inappropriate print settings such as print speed,
retraction speed and distance, temperature etc..
Problem:
Filament is caught or ended.
Solution:
Check the filament spool and also watch if the filament isn't
twisted before extruder.
Problem:
Print head isn't heated up properly.
Solution:
Make sure that the temperature is set right for particular material.
If the heater or thermocouple wires are decoupled, the LCD
screen will display an error message, in that case contact
customer support.
Problem:
Print head's cooling fan isn't spinning when print head is heated
up (Note: it only spins when printhead's temperature is more than
50°C).
Solution:
Check if fan is free of dust and nothing physically blocks it from
spinning, for example, heater wire. If fan is broken, contact
customer support.
Problem:
Extruder wheel is full of filament dirt
Solution:
Clean it with hard brush and spin it around to clean it all (Note:
Remove the filament before cleaning the extruder wheel). See
page 36