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6 • Troubleshooting
Print Quality
Problems
(continued)
Interface
Problems
6-4
Problem
Unwanted Bolding
Reason:
Escape sequence turning on bold or bold
selection in printer's menu options is set to bold.
Solution:
Turn off bolding in software and/or turn bold
selection in printer menu OFF. See Appendix A
for instructions. If problem still exists, call Pitney
Bowes for service.
Problem
Addresses "Walking"
Reason:
Incorrect Address Setup.
Solution:
Count carriage returns and line feeds and adjust
Lines Per Address to the same number. Also
check line termination: Typical, CR=CR; LF=LF.
Other choices, (CR=CR+LF;LF=LF), (CR=CR;
LF=CR+LF), (CR=CR+LF;LF=CR+LF), double
spacing.
Problem
No Communications; Printer Does Not Re-
spond
Reason:
Incorrect print driver, bad parallel or serial cable,
bad printer controller board.
Solution:
Use W660/W680 print driver; replace parallel or
serial cable. Make sure cable connections are
tight, and that they are correct. Refer to serial
pin diagram on the next page. If the problem still
persists, call Pitney Bowes for service.
Clear memory (pg A-16).
Cycle power.
Pitney Bowes W660/W680 Operator Guide
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