HP 330 Service Information Manual page 42

Customer Repair
Customers have the option of repairing their own HP computer products. Contact your nearest
HP Sales and Service Office for information concerning service training, special tools and test
equipment, and spare parts.
Hewlett-Packard offers a Customer Cooperative Support Program to assist customers in main-
taining their HP computer products. A variety of technical services and information are avail-
able. Your local HP Sales and Service can provide you with information about the Cooperative
Support Program.
Hardware Support Services
There are many hardware support options available, from utilizing on-site maintenance groups
to buying full support from the local sales offi<;e. Please contact your local Hewlett-Packard
Sales and Service Office for these services.
Operating Systems Support
Primary Support
There are numerous operating system support options:
• Account Management Support (AMS) provides a local SE, on-site assistance, one Re-
sponse Center caller and one alternate for telephone assistance, and a Software Materials
Subscription.
• Response Center Support (RCS) provides one Response Center caller and one alternate
for telephone assistance, and Software Materials Subscription.
• Software Materials Subscription (SMS) provides software and manual updates, Software
Status Bulletins, and HP communicator magazine. Updates to ROM-based systems are
not provided.
Support For An Additional System
The following options support an additional system:
• Additional System Coverage extends AMS or RCS coverage on the operating system to
one additional system under the same system manager. All support is delivered through
the central system.
• Extended Materials Support extends SMS by providing the right to make one copy of all
central system materials for use on one additional system.
• Additional Response Center Caller provides one additional caller and one alternate for
access to the HP Response Center
• Manual Update Service (MUS) provides one copy of updates to software reference man-
uals.
• Software Notification Service (SNS) provides issues of the HP Communicator and Software
Status Bulletin.
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Product Information