Settings Menu; Device Information; Log - Lightware DA2DVI-DL User Manual

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5. Software Control – Lightware Device Controller
5.5. Settings Menu
5.5.1. Device Information
Device Information tab in the Settings menu
The serial number, installed firmware version and the hardware revision of the device is shown under the
Device Information tab.
DA2DVI-DL – User's Manual
5.5.2. Log
Events logged by the device and report generators can be found on Log tab.
LDC is able to collect information from the device and save it to a report file. This information package can
be sent to Lightware support team when a problem may arise with the device.
Press the red button: Generate report file.
LDC collects the needed information; this may take up to 5 minutes.
After generating the report, a 'Save as' dialog box appears. Select the folder where you want to save the
report file. The default file name can be changed.
The report contains the following device-dependent information (if available):
Device type and serial number,
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▪ Firmware versions of all the internal controllers,
▪ Hardware health status,
All EDID headers and status (emulated, dynamic, factory, user),
▪
Open Custom Report from File
The Controller Software is able to send a custom command file to other Lightware devices (e.g. another
DA2DVI-DL). The command file can be generated by Lightware support. This is needed when some special
commands have to be used for configuring the device or troubleshooting.
INFO: This function is only for special troubleshooting cases.
Log tab in the Settings menu
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