Contact - SMA 5000TL Operating Manual

13 Contact

13 Contact

If you have technical problems with our products, please contact the SMA Service Line. We require
the following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Inverter firmware version
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and altitude of the inverter
• Inverter message
• Optional equipment, e.g. communication products
• If necessary, system name in the Sunny Portal
• If necessary, access data in the Sunny Portal
• Operating mode of the multifunction relay
Danmark SMA Solar Technology AG
Deutschland Niestetal
Österreich Sunny Boy, Sunny Mini Central,
Sunny Tripower:
Schweiz
+49 561 9522‑1499
Monitoring Systems
(Kommunikationsprodukte):
+49 561 9522‑2499
Fuel Save Controller
(PV-Diesel-Hybridsysteme):
+49 561 9522-3199
Sunny Island, Sunny Boy Stor-
age, Sunny Backup, Hydro Boy:
+49 561 9522-399
Sunny Central,
Sunny Central Storage:
+49 561 9522-299
SMA Online Service Center:
www.SMA-Service.com
70 STP5-12TL-20-BE-en-15
Belgien SMA Benelux BVBA/SPRL
Belgique Mechelen
België +32 15 286 730
Luxemburg SMA Online Service Center:
www.SMA-Service.com
Luxembourg
Nederland
Česko SMA Service Partner
TERMS a.s.
Magyarország
+420 387 6 85 111
Slovensko
SMA Online Service Center:
www.SMA-Service.com
Türkiye SMA Service Partner
DEKOM Ltd. Şti.
+90 24 22430605
SMA Online Service Center:
www.SMA-Service.com
SMA Solar Technology AG
Operating Manual