Contact Id Mode Call Handling Functionality (Call Back Mode) - Tunstall Caresse Installation And Programming Manual

Contact ID Mode Call Handling Functionality (Call Back mode)

The Caresse unit will raise alarm calls in the following manner:-
1. The Initial Alarm Call
Caresse unit makes an alarm call and signals a new event code '1'.
The monitoring station (e.g. Osborne-Hoffman receiver) receives the code and sends an
acknowledgement.
The Caresse generates Bye Bye tones after receiving acknowledgement and drops the
line and enters suspend mode.
2. The '20 minute' suspend mode
The initial call is cleared and the unit goes back on-hook, but stays in a suspended call
mode.
If an incoming call occurs in this period then the unit will auto-answer after 1 ring in
handsfree mode. The incoming call is cleared either by the resident clearing the call
using cancel or by monitoring station using '*' then '#'.
The call can be suspended again by the monitoring station by sending '#' then '3'.
If the emergency help arrives then they will press the Blue button. This will generate a
reset call to the monitoring station (Event code '3' as per the Contact ID spec.). After
sending the code, the Caresse will enter suspend mode. The unit will require the
operator to call back and to clear the call down using '*' then '#'. The 'help arrived' reset
call will be made to the same telephone number as the original call. Up to 3 attempts will
be made on the reset call in case the monitoring station is busy.
3. The '20 minute' suspend period has elapsed
If the monitoring station didn't call back and clear the call and no emergency help arrived
to press the Blue button then a new alarm call will be generated (Event code '6' as per
Contact ID spec.). The unit will make up to 7 re-attempts in this way.
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