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4. TROUBLESHOOTING
My computer cannot read the CD: Locate the CD in Explorer and copy the contents to the desktop and rename the file
Check the Microsoft Fixit Solution Center to troubleshoot problems loading software:
My computer does not recognize the adapter: Install the software before connecting the adapter. Check that the green LED
is active. Try a different USB port. Do not connect through a USB hub.
Check the Control Panel > Network and Sharing Center to see if the computer recognizes the adapter. Click on
'Troubleshoot problems'.
Look for the adapter under the Device Manager to check the settings
Right-click to open the menu
Check with your computer manufacturer for updated USB drivers
Check Microsoft support for troubleshooting networks adapters:
http://windows.microsoft.com/en-us/windows/fix-network-adapter-problems#1TC=windows-8
A wireless USB mouse or keyboard dongle may cause interference. Try a non-adjacent USB port to test.
Disable all other wireless access or network adapters on your computer
Unplug the adapter, reboot the computer and reconnect the adapter
Consult the off-line help guide
My connection speed is too slow: Check the wireless speed of the router or public hotspot.
Check that nothing is blocking the adapter antenna
Check the strength of the wireless signal in the Mediatek utility
with a description of your computer model and Windows OS version
https://support2.microsoft.com/fixit/en-us
?
of the Mediatek utility
Contact support@cablematters.com
www.cablematters.com
Wireless AC600 Dual-Band USB Adapter
10
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