Troubleshooting Tips For Windows - cable matters Thunderbolt 107016 User Manual

3.7 Troubleshooting Tips for Windows

Check for the Thunderbolt logo on the computer port. This adapter is NOT compatible
•
with a USB-C port that is not Thunderbolt 3 compatible.
The Thunderbolt 3 port must be wired for 40 Gbps to support dual 4K displays
•
Look for the Thunderbolt icon in the notification area
•
Cabling
Check that all cable and adapter connections are secure
•
Test any connected cables with different equipment
•
4K HDMI video resolution requires a 4K cable
•
Computer Source
Alternate mode (video over USB) must be supported by your computer for video
•
Try different video resolution and refresh rates supported by the display
•
Check the HDMI audio output from the Playback Devices on the taskbar
•
Verify that the HDMI audio is not muted
•
Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
•
Check for updated BIOS, firmware and software drivers from the computer manufacturer
Computers with Thunderbolt 3 ports can check for driver information at:
Connected Display
Select the HDMI input from the display menu
•
Adjust the audio level from the display menu
•
Test with an HD (not 4K) display, if possible
•
4K HDMI video resolution requires a 4K capable display
•
Configure dual 4K displays from the Intel HD Graphics Control Panel (page 5)
•
Contact support@cablematters.com with a description of your hardware
Thunderbolt™ 3 Multiport Adapter with Dual HDMI®
http://kb.cablematters.com
configuration and your computer OS
www.cablematters.com
8