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6. Troubleshooting Notes
Not compatible with USB-C ports without the Thunderbolt 3 (look for the Thunderbolt logo)
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Update your computer to the current stable version of your operating system.
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It is normal for the Adapter to become very warm when transferring large amounts of data
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If connecting through a docking station, check that sufficient bandwidth is available to support data
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transfer from the Adapter
Disconnect the Adapter, reboot the computer and reconnect
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Test with a shorter Ethernet cable. Shielded Cat 6A is recommended for the best performance.
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Not compatible with a Thunderbolt 2 to Thunderbolt 3 adapter
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Factory reset the connected Ethernet switch or router
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Wake on LAN (WOL) is not supported
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IEEE 802.1Qav AVB Audio Video Bridging is not supported
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Contact support@cablematters.com with the OS and model number of your computer.
Thunderbolt™ 3 to 10 Gigabit Ethernet Adapter
www.cablematters.com
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