Troubleshooting Tips - cable matters 604002 User Manual

4. Troubleshooting Tips

Limited range or intermittent connection:
• Plug the Bluetooth adapter in the front panel of a desktop computer tower
• Use a USB 2.0 port, when possible since some USB 3.0 ports create noise at 2.4 GHz
• Try using a USB 2.0 extension cable
• Test with a different USB port on the computer
• Brick, stone walls, drywall or metal may cause interference or block the signal
Device is not detected or blue LED is not lit:
• Reboot the computer with the adapter plugged in
• Test with another computer, if possible
• Run Windows update
• Uninstall and Re-install the drivers (Section 3.5)
• If the blue LED is still not lit, the adapter may be defective
• Contact support@cablematters.com to replace a defective adapter
Error message Failed to update Bluetooth Software appears during Broadcom driver installation:
• Try pairing a BT device using the existing drivers on the computer
• Try removing other Bluetooth drivers from a previous installation (See the notes for your Win OS)
• You may need to use the integrated Bluetooth in your computer instead of this adapter
Bluetooth headset has to be reconnected when the computer wakes from sleep:
1) Open Control Panel > Device Manager
2) Expand the Bluetooth section
3) Right-click on Broadcom BCM20702 device and select Properties
4) Select the Power Management tab
5) Uncheck Allow the computer to turn off this device to save power
Note: This will cause the device and computer battery to drain faster when not in use
Unable to pair or discover a device:
• Some Bluetooth devices are only able to pair to one computer at a time. Unpair the last connection.
• Check if the device requires additional software drivers
Consult the documentation of the device for pairing information
•
Check that the device does not require a proprietary adapter
•
Headphone or speaker compatibility problems:
• Some Bluetooth devices can only pair to a single host at a time. Unpair the last connection.
• Headphones from Bose® , Beats™, or other companies may require proprietary software.
Contact support@cablematters.com with a description of your hardware
configuration and your computer OS
www.cablematters.com
Bluetooth 4.0 USB Adapter
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