Troubleshooting Tips For Windows - cable matters 201049 User Manual

3.6 Troubleshooting Tips for Windows

If using Power Delivery to charge a laptop, first connect all cables and the
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USB-C charger BEFORE connecting the Adapter to the computer
Check that your computer recognizes the Adapter - Blue LED should be lit
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Search for 'Device Manager' > Click on Universal Serial Bus devices > USB-
C to Multiport Adapter with Charging
Cabling
Check that all cable and adapter connections are secure
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Test any connected cables with different equipment
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2K DVI video resolution requires a cable rated for 2K
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Computer Source
Test with a fully charged computer and the PD port connected to a charger
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Try different video resolution and refresh rates supported by the display
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Unplug the adapter, reboot the computer, reconnect all the cables, and then
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reconnect the Adapter
Check for updated USB and BIOS drivers from the computer manufacturer
Windows PCs with Thunderbolt 3 ports can check for driver information at:
Connected Display
DisplayPort Alternate mode must be supported by your computer for video
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Select the DVI input from the display menu
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Audio is not supported over a DVI and must be transmitted separately
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2K DVI video resolution requires a 2K capable display
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Contact support@cablematters.com with a description of your hardware
USB-C™ to DVI Multiport Adapter with Power Delivery
http://kb.cablematters.com
configuration and your computer OS
www.cablematters.com
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