Troubleshooting Tips - cable matters 102018 Manual

V S W
IDEO ETTINGS IN INDOWS
1) Connect the Adapter and an HDMI cable
2) Search for Display Settings in Windows
3) Select to Duplicate or Extend the display
4) Click Apply to save the settings
5) Select the HDMI input from the connected display menu
Note: Select Display Adapter Properties to adjust the refresh rate.
Contact support@cablematters.com for questions
A S W
UDIO ETTINGS IN INDOWS

Changing the audio device may require you to RESTART your PC

Check that your computer volume is not MUTED or extremely low

Troubleshooting Tips

CABLING
 Check that all cable connections are secure
 Inspect the adapter and cable to check that no pins are damaged or bent
 Test the HDMI cable by connecting directly with other equipment
 Test the adapter with a different port or computer, if possible
COMPUTER SOURCE
 Check for updated OS and video graphics card drivers for DisplayPort
 Review the troubleshooting steps from your computer manufacturer
 Try different video resolution and refresh settings supported by the connected display
 Verify that the audio from your computer is not muted or extremely low
 Reboot the computer after making multiple changes
CONNECTED DISPLAY
 Select the HDMI input from the connected display menu
 Select a video resolution and aspect ratio supported by your computer
 Adjust the audio level with your remote or from the display menu
 Check for any firmware updates from the display manufacturer
Contact support@cablematters.com for questions
1) Search for Sound in Windows
2) Open the Playback Tab in Sound
3) Select the display with HDMI audio
4) Set the Configuration and Properties
5) Click Set Default
6) Click Apply and OK to save the settings
7) Adjust the volume at the connected display