Troubleshooting Tips - cable matters 201085 User Manual

3.4 Troubleshooting Tips

•
Verify that the Switch is On and all cables are securely connected
•
Verify that correct cables are connected:
- USB-C cable to the source computer
- Micro-B charging cable to the Micro-B port on the Switch
(Optional)
- Display cables to HDMI and/or DisplayPort ports on monitor(s)
- USB devices to the USB-A ports on the Switch
•
The LED light turns blue when the connected computer has control to all
connected USB devices
•
The rapidly-blinking LED lights indicate the remote control is turned off. The
slowly-blinking LED lights indicate the remote control is turned on.
•
Connect a Micro-B cable to a wall charger if the USB device is not recog-
nized by the computer
•
Connect an external power supply to a high power-consumption USB device
such as hard drive, flash drive, card reader, etc.
•
Check if driver installation is required for the attached devices on the con-
nected computers
•
Test each cable or equipment directly with other equipment
•
Restart or reconnect the Switch by unplugging and re-plugging it back in
•
If USB keyboards, mice, or other devices do not work or intermittently lose
connection, connect the included USB 2.0 extension cable to the switch, and
connect the device to the USB extension cable
•
Try a lower display resolution and refresh rate if monitors do not work
•
Host device(s) must support DisplayPort alternate mode (DP 1.2 or DP 1.4)
for video
•
Try a different USB-C port on the host device
•
Apple M1 devices are limited to one external monitor
•
Some devices with Intel integrated graphics may require a graphics update
from Intel's website
Contact support@cablematters.com with
any questions
www.cablematters.com
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USB-C KVM Switch for 2 Computers