Related Manuals for Grandstream Networks GXE5102
Summary of Contents for Grandstream Networks GXE5102
- Page 1 Grandstream Networks, Inc. GXE5102/5104/5108/5116 All-in-one Hybrid IPPBX Appliance User Manual Grandstream Networks, Inc. www.grandstream.com...
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Page 2: Table Of Contents
EQUIPMENT PACKAGING ......................... 10 CONNECTING YOUR GXE5102/5104/5108/5116 ................10 SAFETY COMPLIANCES ........................12 WARRANTY ............................12 GETTING TO KNOW GXE5102/5104/5108/5116 ........13 USING THE LCD MENU ........................13 NAVIGATION IN LCD MENU......................13 LCD MENU OPTIONS ........................13 USING THE WEB GUI ......................... 14 ACCESSING WEB GUI ........................ - Page 3 SETTINGS/EMAIL SETTINGS ..................... 44 SETTINGS/TIME SETTINGS ....................... 44 MAINTENANCE PAGE DEFINATIONS ....................45 SYSLOG ............................45 UPGRADE ............................ 46 MAINTENANCE/BACKUP ......................47 MAINTENANCE/RESET AND REBOOT ..................47 MAINTENANCE/TROUBLESHOOTING ..................48 Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 2 of 52...
- Page 4 GXE5102/5104/5108/5116 User manual Figure 1: GXE5104 Front View ........................10 Figure 2: GXE5104 Back View........................11 Figure 3: GXE5102/5104/5108/5116 Web GUI - Login ................14 Figure 4: Status->PBX Status ........................16 Figure 5: Status->System Status -> Disk Usage ..................17 Figure 6: Status->System Status ->...
- Page 5 Figure 32: Email Settings ..........................44 Figure 33: Syslog Settings .......................... 46 Figure 34: Backup ............................47 Figure 35: Reset and Reboot ........................48 Figure 36: Ethernet Capture........................48 Figure 37: Local Upgrade ..........................49 Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 4 of 52...
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Page 6: Change Log
CHANGE LOG This section documents significant changes from previous versions of GXE5102/5104/5108/5116 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.19 • This is the initial version. -
Page 7: Welcome
User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXE5102/5104/5108/5116 as it may cause damage to the products and void the manufacturer warranty. -
Page 8: Product Overview
PSTN Line FXO Ports 2 ports (GXE5102); 4 ports (GXE5104); 8 ports (GXE5108); 16 ports (GXE5116) Network Interfaces Single or Dual (GXE5102 only) 10M/100M/1000M RJ45 Ethernet port (s) with integrated PoE Plug (IEEE 802.3at-2009) NAT Router Yes (GXE5102 only) Peripheral Ports... - Page 9 F / 0 - 40 C, 10-90% (non-condensing); Storage: 14 - 140 F / -10 - 60 Dimensions GXE5102/5104: 226mm (L) x 155mm (W) x 34.5mm (H) GXE5108/5116: 440mm (L) x 185mm (W) x 44mm (H) Mounting Wall mount and Desktop Additional Features...
- Page 10 Conference Bridges Up to 3 (GXE5102/5104) or 6 (GXE5108/GXE5116) password-protected conference bridges allowing up to 25 (GXE5102/5104) or 32 (GXE5108/5116) simultaneous PSTN or IP participants Call Features Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom etc...
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Page 11: Installation
INSTALLATION EQUIPMENT PACKAGING Table 2: GXE5102/5104 EQUIPMENT PACKAGING Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Quick Start Guide Yes (1) Table 3: GXE5108/5116 EQUIPMENT PACKAGING Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable... -
Page 12: Figure 2: Gxe5104 Back View
Insert the main plug of the power adapter into a surge-protected power outlet; 4. Let the GXE5102/5104 boot up for the first time. You will know it is finished with the boot process when the LCD is on. The model and hardware information will show up in the LCD. -
Page 13: Safety Compliances
Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the GXE5102/5104/5108/5116. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware version 1.0.0.19... -
Page 14: Getting To Know Gxe5102/5104/5108/5116
The LCD will come back to default display after being idle in menu for more than 20 seconds. LCD MENU OPTIONS The following table shows the LCD menu options. Table 4: GXE5102/5104/5108/5116 LCD MENU OPTIONS • View Events Critical Events •... -
Page 15: Using The Web Gui
ACCESSING WEB GUI To access the Web GUI: 1. Connect the computer to the same network as the GXE5102/5104/5108/5116; 2. Make sure the GXE is turned on and shows its IP address on the LCD; 3. Open a Web browser on your computer;... -
Page 16: Saving And Applying Changes
GXE-IP-Address is the IP address displayed on the GXE5102/5104/5108/5116 LCD. By default, the protocol is HTTPS and the Port number is 8089. For example, if the GXE LCD shows 192.168.40.167, please enter: https://192.168.40.167:8089 5. Enter the administrator’s login and password to access the Web Configuration Menu. The default administrator's username and password is "admin"... -
Page 17: Gxe5102/5104/5108/5116 Configurations
GXE5102/5104/5108/5116 CONFIGURATIONS This section describes the options in the GXE5102/5104/5108/5116 Web GUI. • Status: Displays PBX status, System Status and CDR. • PBX: To configure extensions, trunks, call control options (inbound routes, conference, IVR, Ring Group and etc), internal options (call features, music on hold, IVR Prompt, FAX and etc), IAX Settings and SIP Settings. -
Page 18: Status/System Status
Status -> System Status -> Resource Usage CPU Usage Displays percentage of CPU usage. Memory Usage Display available and used space for memory. Figure 5: Status->System Status -> Disk Usage Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 17 of 52... -
Page 19: Status/Cdr
BASIC/EXTENSIONS In this page, users could view, create, edit and delete extensions. The extension status will show in the list with Caller ID Name, IP: Port, connection status and etc. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 18 of 52... -
Page 20: Figure 8: Pbx->Basic->Extensions
Figure 8: PBX->Basic->Extensions Click on "Create New User" button, the following window will show. Figure 9: Create New User Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 19 of 52... -
Page 21: Basic/Analog Trunks
In this page, users could view, create and manage SIP/IAX trunks. To create new trunk, click on "Create New SIP/IAX Trunk" and fill out the information in the prompted window as below. Figure 11: Create New SIP/IAX Trunk Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 20 of 52... -
Page 22: Basic/Outbound Routes
Figure 12: Create New Calling Rule BASIC/ZERO CONFIG By default, zero config feature is turned on in GXE5102/5104/5108/5116 so the devices connected in the same LAN will be auto provisioned by the GXE. There are three methods of auto provision: SIP subscribe, DHCP option 66 and mDNS. -
Page 23: Call Control/Conference
In this page, users could view, create, edit and delete conference rooms. The conference room status and activity will show in the list. Click on "Create New Conference Bridge" to create and configure conference room. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 22 of 52... -
Page 24: Call Control/Ivr
CALL CONTROL/IVR The IVR in the PBX system can be configured under Call Control->IVR page. Click on "Create New IVR" and fill in the information in the window as below. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 23 of 52... -
Page 25: Figure 16: Create New Ivr
Figure 16: Create New IVR Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 24 of 52... -
Page 26: Call Control/Voicemail
CALL CONTROL/RING GROUP In this page, users could create extension for ring group which contains members that will receive the call with specific ring strategy if the group extension has incoming calls. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 25 of 52... -
Page 27: Call Control/Page And Intercom Groups
Figure 19: Ring Group Settings CALL CONTROL/PAGE AND INTERCOM GROUPS Paging and intercom can be configured in group level or per extension. In this page, users could add paging and intercom groups. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 26 of 52... -
Page 28: Call Control/Follow Me
If the main extension has incoming call rejected or unanswered, the call will be routed to the FollowMe numbers in specified order or simultaneously. The caller will hear music on hold when calling the main extension number. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 27 of 52... -
Page 29: Call Control/Call Queue
Figure 21: Follow Me Settings CALL CONTROL/CALL QUEUE Call queues can be configured under Call Control->Call Queue. The login and logout code can be configured under "Agent Login Settings". Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 28 of 52... -
Page 30: Figure 22: Call Queue Settings
Figure 22: Call Queue Settings Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 29 of 52... -
Page 31: Internal Options/General
Users could also configure the extension preference for different functions. It is recommended to keep this feature on so the extensions could be properly arranged and used. Figure 23: Extension Preferences Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 30 of 52... -
Page 32: Internal Options/Call Features
Extension to Dial to Park a Call Extensions for Parked Calls 701-720 Parked Call Timeout (in secs) Dial Voice Mail Voice Mail Main Agent Pause Agent Unpause Paging Prefix Intercom Prefix Call Pickup Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 31 of 52... -
Page 33: Internal Options/Music On Hold
In this page, users could configure music on hold class and the music files. The music file uploaded has to be 8 KHz Mono format with size less than 5M. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 32 of 52... -
Page 34: Internal Options/Ivr Prompt
5M in 8KHz mono, 16 bits GSM or WAV format. Or it could be raw ulaw/alaw file with the .ulaw/.alaw suffix. Figure 26: IVR Prompt Settings Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 33 of 52... -
Page 35: Internal Options/Fax T.38
Tone and Opermode. Other advanced settings such as PCMA Override, FXS Honor Mode, Boost Ringer, Fast Ringer, Low Power, Ring Detect, MWI Mode and etc can also be configured here as the figure shown below. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 34 of 52... -
Page 36: Internal Options/Stun Monitor
No Checksums Enables/disables checksums. Delay Reject Enables/disables iax2 to delay reject of calls to avoid DOS. ADSI Enables/disables ADSI phone compatibility. Music On Hold Interpret Specifies Music On Hold class. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 35 of 52... -
Page 37: Internal Options/Codecs
Configures default language for the channel. This can be used by prompts. Bandwidth Configures allowed codecs for different bandwidth requirement. The default setting is "Low". INTERNAL OPTIONS/CODECS The following codes are supported in GXE5102/5104/5108/5116. • PCMU • PCMA • •... -
Page 38: Internal Options/Iax Registration
The default setting is \"asterisk\". If a system name is configured in asterisk.conf, this value will be set to the configured system name. UDP Port to Bind to The default setting is 5060. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 37 of 52... -
Page 39: Sip Settings/Sip Jitter Buffer
The Jitter buffer implementation used on the receiving side of a SIP channel. Users could select "Fixed" (with size always equals to jbmaxsize) or "Adaptive" (with variable size which is the new jb of IAX2). Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 38 of 52... -
Page 40: Sip Settings/Sip Miscellaneous
IP address for TCP server to bind to (0.0.0.0: binds to all interfaces). The default port number is 5060 if not specified. TLS Enable Enables/disables server for incoming TLS (secure) connections. The Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 39 of 52... -
Page 41: Sip Settings/Sip Nat
Asterisk will perform DNS queries periodically. External Refresh Configures the refresh interval for the external host. External TCP Port Configures the externally mapped TCP port when the GXE is behind a Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 40 of 52... -
Page 42: Sip Settings/Sip Tos
Note: Some devices do not support this (especially if one of them is behind NAT). SIP SETTINGS/SIP ToS The following options are provided to configure SIP ToS on the GXE5102/5104/5108/5116. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 41 of 52... -
Page 43: Sip Settings/Debug Notify
Sends out NOTIFY on ringing status. SETTINGS PAGE DEFINATIONS SETTINGS/NETWORK SETTINGS Set up IP method as Static, DHCP or PPPoE. • Static IP: Enter IP Address, Gateway IP, Subnet Mask, Primary Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 42 of 52... -
Page 44: Settings/Change Password
SETTINGS/LDAP SERVER The GXE5102/5104/5108/5116 allows LDAP clients to connect to the LDAP Server in the GXE. The following options need to be configured first in the GXE. -
Page 45: Settings/Email Settings
The Email settings in this page configures transport protocol, type (MTA or Client) and Domain for the emails sent for FAX, Voicemail in the GXE5102/5104/5108/5116. embedded Web server responds to HTTP/HTTPS GET/POST requests. In this page, users could configure the HTTP server protocol type (HTTP or HTTPS) as well as the port number. -
Page 46: Maintenance Page Definations
MAINTENANCE PAGE DEFINATIONS SYSLOG In this page, users could configure syslog server with different levels. Select the modules you would like to send syslog to the server for different syslog levels. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 45 of 52... -
Page 47: Upgrade
Figure 33: Syslog Settings UPGRADE The GXE5102/5104/5108/5116 can be upgraded via network or local uploading. Upgrade Via Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Defines the server path for the firmware server. -
Page 48: Maintenance/Backup
User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. • All: All the configurations and data will be reset to factory default. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 47 of 52... -
Page 49: Maintenance/Troubleshooting
On the GXE, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose. The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result. Figure 36: Ethernet Capture Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 48 of 52... -
Page 50: Upgrading Gxe5102/5104/5108/5116
Examples of valid URLs: firmware.grandstream.com UPLOAD FIRMWARE LOCALLING If there is no HTTP/TFTP server, users could also upload the firmware to the GXE5102/5104/5108/5116 directly via Web GUI. Please follow the steps below to upload firmware locally. • Download the latest GXE5102/5104/5108/5116 firmware file from the following link and save it in your http://www.grandstream.com/support/firmware... -
Page 51: No Local Firmware Servers
Instructions for local firmware upgrade via TFTP: 1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the GXE5102/5104/5108/5116 device to the same LAN segment;... -
Page 52: Experiencing The Gxe5102/5104/5108/5116
Thank you again for purchasing Grandstream GXE5102/5104/5108/5116, it will be sure to bring convenience and color to both your business and personal life. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL... - Page 53 —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Firmware version 1.0.0.19 GXE5102/5104/5108/5116 USER MANUAL Page 52 of 52...