Equipment Return Procedure - Symmetricom SSU-2000 User Manual

Maintenance and Troubleshooting
Re-ordering Information

Equipment Return Procedure

To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA
only), 408-428-7907, or +44 (0) 1189 699 799 in Europe, Middle East, or Africa to
obtain a return material authorization number (RMA) before returning the product
for service. Retain this RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to:
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
122 SSU-2000 User's Guide
Attn: Global Services
Symmetricom, Inc.
Aguadilla Site
Montana Industrial Park
Street B, Lot 52
Aguadilla, PR 00603
Tel: 787-658-3535
Fax: 787-658-3560
12713020-002-2 Revision D – April 2004