Troubleshooting; Types Of Errors; Problem Solution - Cembre ROLLY 2000 Operation And Maintenance Manual

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Troubleshooting

6.1 Types of error
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State
Recoverable error
Irrecoverable error
Critical fault
Table 5 Error states
6.2 Problems and solutions
Problem
Ribbon creases
Print has smears or voids
Printer does not stop after
ribbon runs out
Printer prints a sequence
of characters instead of the
label format
Printer transports media, but
ribbon does not move
Printer only prints every
second label
Vertical white lines in the
print
Horizontal white lines in the
print
Print is irregular, one side is
lighter
Table 6 Problems solutions
Display Key
pause flashes
cancel lights
cancel flashes
-
Cause
Ribbon guide not adjusted
Printhead locking system not adjusted
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Incompatible combination of media and
ribbon
Thermal printing driver selected
Printer is in ASCII dump mode
Ribbon incorrectly inserted.
Incompatible combination of media and
ribbon
Setting of size in the software is too large.
Printhead is dirty
Printhead is defective (failure of heat
elements)
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Printhead is dirty
Head locking system not adjusted
Remark
 3.4 on page 11
Remedy
Adjust the ribbon guide.
 4.3 on page 17
Adjust the printhead locking system.
 4.1.5 on page 15
Use a transfer ribbon slightly wider than
the width of label.
Clean the printhead
 5.3 on page 26
Decrease temperature via driver.
Use only Cembre media and ribbon.
Set the printer to "Thermal transfer" via
driver.
Cancel ASCII dump mode.
Check and, if necessary, correct the
ribbon web and the orientation of the
media.
Use only Cembre media and ribbon.
Change the size in the software.
Clean the printhead
 5.3 on page 18
Change the printhead.
 please contact Cembre
Set the backfeed > always in
setup.
Clean the printhead
 5.3 on page 18
Adjust the head locking system.
 4.1.5 on page 15