Troubleshooting - Heinner HWM-M7012HA+++ Manual

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IX.

TROUBLESHOOTING

Troubles Reason
Washing machine
cannot start up
Door cannot be Machine's safety protection
opened design is working.
NTC is damaged and heating
Heating fault
pipe is aging.
The connection between inlet
pipe or outlet hose and tap or
Water leakage
washing machine is not tight.
Drain pipe in the room is blocked
Water is
The inlet pipe is not connected
overflowed from
firmly.
the bottom of the
Outlet hose has water leakage.
machine
Power is disconnected.
Indicator or
PC board has problems.
display does not light.
Harness has connection problem.
Detergent residues in Washing powder is dampened
the box and agglomerated.
Washing effects The clothes are too dirty.
are not good Insufficient detergent quantity
Abnormal noise
Great vibration
Solution
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button "Start/Pause" is pressed.
Check if button "On/Off" is pressed.
Disconnect the power.
Can normally wash the clothes.
Only cannot wash with heating.
Shall contact the service center promptly
Check and fasten water pipes.
Clean up outlet hose and ask a specialized
person to repair it when necessary.
Fix the inlet pipe.
Replace the drain hose
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in detergent
package.
Check if the fixing (bolts) has been
removed.
If cabinet is installed on the solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs in the washing machine
are adjusted level.
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