Troubleshooting - Heinner HWM-M714IVSMNA+++ Manual

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XI. TROUBLESHOOTING
Whenever there is a problem with the appliance, check if you can solve it following the
tables below. If the problem persists, please contact the customer service.
Description
Appliance does not Door is not closed
start properly.Clothes are stuck.
Door can´t be Safety protection is
opened activated.
Connections are not tight
Water leakage
enough.
Detergent residues
Detergent is damp and/or
in the detergent
clotted.
dispenser
Indicator or display PC board or harness have
does not work connection problems.
Fixing bolts are still in
Abnormal noise place. Floor is not solid or
level.
ERROR CODES
Description Possible Cause
Door is not closed
E30
properly.
Water injecting problem
E10
during wash cycle.
E21 Overtime water draining
E12 Water overflow
EXX Others
Possible Cause
Close the door properly and restart.
Check the laundry.
Disconnect the power and restart
Check and fasten the water inlet pipe.
Check and clean the outlet hose.
Clean and wipe the detergent
dispenser dry.
Switch off the power and check if the
mains plug is connected properly.
Check if the fixing bolts have been
removed. Make sure the appliance is
installed on a solid and level floor.
Close the door properly and restart
Check if the water pressure is high enough.
Straighten the water pipe. Clean the inlet valve
filter.
Check the drain hose for blockage.
Restart the appliance
Restart the appliance. If problem persists,
please contact the customer service.
7kg, 220-240V~50Hz
Solution
Solution
17