Troubleshooting - Heinner HWM-M6010SMD++ Manual

17

9. TROUBLESHOOTING

The start of the appliance does not work, or it stops during operation. First try to find a solution to the
problem, If not, contact the service centre.
Description
Washing
machine cannot
start up
Door can't be
opened
Water leakage
Detergent
residues in the
box
Indicator or
display does not
light
Abnormal noise
Description
E30 Door is not closed
properly.
E10 Water injecting problem
during wash cycle.
E21 Overtime water draining
E12 Water overflow
EXX Others
Reason
Door is not closed properly
Washer's safety protection
design is working
The connection between inlet
pipe or outlet hose is not tight
Detergent is dampened or
agglomerated
Disconnect the power PC
board or harness has
connection problem
Possible Cause
Restart after the door is closed Check if
the clothes is stuck
Disconnect the power, restart the product
Check and fasten water pipes Clean up
outlet hose
Clean and wipe the detergent box
Check if the power is shut down and the
power plug is connected correctly
Check if the fixing (bolts) has been
removed.
Check it's installed on a solid and level
floor
Solution
Close the door properly and restart
Check if the water pressure is high enough.
Straighten the water pipe. Clean the inlet valve
filter.
Check the drain hose for blockage.
Restart the appliance
Restart the appliance. If problem persists, please
contact the customer service.
Solution
www.heinner.com