MUTOH ValueJet 1304 User Manual
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MUTOH ValueJet 1304 User Manual

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Summary of Contents for MUTOH ValueJet 1304

  • Page 1 User’s Guide ValueJet 1304...
  • Page 3 Copyright notice COPYRIGHT © 4/2/11 Mutoh Belgium nv.All rights reserved. Mutoh Belgium nv reserves the right to modify the information contained in this manual at any time without prior notice. This document may not be reproduced by any means, in whole or in part, without written permission of the copyright owner.
  • Page 4 "The product and the contents of this publication may be changed without  prior notification. Mutoh Belgium nv has made the best efforts to keep this publication free from  errors, but if you find any uncertainties or misprints, please call us or the reseller from which you bought this equipment.

  • Page 5: Table Of Contents

    User’s Guide ValueJet 1304 Table of contents Chapter 1 Safety instructions- - - - - - - - - - - - - - - - - - - - - - - - 11 Compliance with the following regulations - - - - - - - - - - - - - 11...
  • Page 6 User’s Guide ValueJet 1304 Chapter 3 Installing the unit - - - - - - - - - - - - - - - - - - - - - - - - - 25 Installation environment - - - - - - - - - - - - - - - - - - - - - - - - - - - 25...
  • Page 7 User’s Guide ValueJet 1304 Notes on storing media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 39 ...
  • Page 8 User’s Guide ValueJet 1304 Overwrite Wait menu - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81 ...
  • Page 9 User’s Guide ValueJet 1304 Done by Authorized Mutoh Technician - - - - - - - - - - - - - - - 105 Periodical replacement of parts - - - - - - - - - - - - - - - - - - - - - - - - - 105 ...

  • Page 10: User's Guide Valuejet

    User’s Guide ValueJet 1304 AP-75780 - Revision 1.3...

  • Page 11: Safety Instructions

    User’s Guide ValueJet 1304 Safety instructions Chapter 1 Safety instructions This chapter explains the installation of this printer, warning terms that operators need to know, caution items and warning labels on the printer main unit. Important When installing and operating this printer, be sure to follow the directions and ...

  • Page 12: Managing Vocs

    User’s Guide ValueJet 1304 Safety instructions Managing VOCs When Mutoh printers with (low)-Solvent inks are used, volatile organic compounds (VOCs) will be released. In order to protect human health and environment, VOCs must be managed. This means VOCs need to be controlled and compliance with all local, state and federal environmental, occupational health and safety regulations on VOCs in the atmosphere and in the workplace is needed.

  • Page 13: Handling Inks + Waste

    Do not disassemble ink holders. Otherwise, ink may get in your eyes or on your skin. A  disassembled ink holder can not be used either. When refilling ink, use original manufacturer’s ink. Our Mutoh printers are designed to use  original ink.

  • Page 14: Safety Instructions

    User’s Guide ValueJet 1304 Safety instructions Safety instructions Machines must be installed according to Mutoh’s Installation Guide also after moving machines to another location; maintenance needs to be done according to the maintenance manual. To prevent fire or electrical shock, never use a power supply source other than the one ...
  • Page 15 User’s Guide ValueJet 1304 Safety instructions Stop using your machine if a liquid has been spilled into it. This may cause electrical shock  or fire. Switch the machine off as soon as possible, unplug the power cord, and contact your local Mutoh dealer.

  • Page 16: Warning Labels

    User’s Guide ValueJet 1304 Safety instructions Warning labels Be sure to read and understand the safety warnings before handling the printer. A warning label is used on parts of the printer which especially needs your attention. Understand the locations and the descriptions of the danger associated with each label before operating the printer.

  • Page 17: Product Overview

    User’s Guide ValueJet 1304 Product overview Chapter 2 Product overview This chapter explains the features of the printer along with the names and functions of each part. Names of parts and functions This section explains the names and functions of each part.

  • Page 18: Rear Section

    User’s Guide ValueJet 1304 Product overview N° Description Function Media cut Installed inside of the front cover. Used to cut media straight. groove Installed inside of the front cover. Press and hold the media when Pressure rollers printing. Installed inside of the front cover. The heater (platen heater) to dry Platen ink is installed.

  • Page 19: Operation Panel

    User’s Guide ValueJet 1304 Product overview 2.1.3 Operation panel Note When performing menu settings from the operation panel, please refer to Menu  setup on the operation panel on page 60. When performing various operations in the operation panel, please refer to ...
  • Page 20 User’s Guide ValueJet 1304 Product overview Normal Setup menu display ° When printing: Returns to the previous menu hierarchy.   Forcefully terminates Changes made in the setting are printing and deletes one file discarded. of the remaining data. Shifts from Setup menu display to ...
  • Page 21 User’s Guide ValueJet 1304 Product overview Display section N° Name Color Status Description Lamp Power ON. Lamp An error has occurred. Error content is displayed on Power lamp Green blinks the LCD. Lamp Power OFF. Analysing received data. Lamp ...
  • Page 22 User’s Guide ValueJet 1304 Product overview N° Name Color Status Description Cleaning Mode is set to Normal.  Lamp When the Strong lamp is also turned on, Cleaning  16 Normal lamp Green Mode is set to Economy. Lamp Cleaning Mode is set to Strong.

  • Page 23: Printer Mode

    User’s Guide ValueJet 1304 Product overview Printer mode 2.2.1 Normal mode Be sure to read and understand the safety warnings before handling the printer. The printer is ready to print. The media is loaded and the media type is set.
  • Page 24 User’s Guide ValueJet 1304 Product overview AP-75780 - Revision 1.3...

  • Page 25: Installing The Unit

    User’s Guide ValueJet 1304 Installing the unit Chapter 3 Installing the unit This chapter explains how to handle this printer. Installation environment 3.1.1 Installation environmental conditions for installation Note Do not open the front cover during printing.  If the front cover is opened, printing will be interrupted.

  • Page 26: Installation Space

    User’s Guide ValueJet 1304 Installing the unit 3.1.2 Installation space Install the printer on a levelled floor which has enough strength to support the weight of the entire machine. AP-75780 - Revision 1.3...

  • Page 27: Switching The Power On/Off

    User’s Guide ValueJet 1304 Installing the unit Switching the power ON/OFF 3.2.1 Switching the power ON Step 1: Press Power to switch ON the printer. The Power lamp lights up in green.  The printer starts initial operation.  When the initial operation is complete, the printer enters Normal.

  • Page 28: Switching The Power Off

    User’s Guide ValueJet 1304 Installing the unit 3.2.2 Switching the power OFF Step 1: Verify the following regarding the operational condition of the product. Printing or other operations are not in progress.  The operation panel display is Normal. ...
  • Page 29 User’s Guide ValueJet 1304 Installing the unit Step 3: When not using the printer for a long period, push the media loading lever to the back. N° Description Media loading lever AP-75780 - Revision 1.3...

  • Page 30: Replacing Ink Cassettes

    User’s Guide ValueJet 1304 Installing the unit Replacing ink cassettes 3.3.1 Replacement time When “[****] InkNearEnd” is displayed.  This message is displayed when there is a small amount of ink remaining in the ink  cassette. The alarm buzzer sounds.

  • Page 31: Replacement Steps

    User’s Guide ValueJet 1304 Installing the unit 3.3.2 Replacement steps Note Do not shake ink cassettes. Doing so may cause ink leakage  Do not disassemble the ink cassette. A disassembled ink cassette cannot be  used. When an ink cassette is moved from a cold place to a warm place, keep the ink ...

  • Page 32: Disposal Of Waste Fluids

    User’s Guide ValueJet 1304 Installing the unit Disposal of waste fluids 3.4.1 Disposal period Dispose of waste fluids in the following cases: When the waste fluid tank is more than half full.  When “Waste Ink Tank Full” is displayed.
  • Page 33 User’s Guide ValueJet 1304 Installing the unit Step 4: After Transferring the waste fluid to the empty container, close the waste fluid valve securely. N° Description Waste fluid valve Step 5: Wipe the opening of the waste fluid valve with a cloth, etc.

  • Page 34: Transfer And Transportation

    User’s Guide ValueJet 1304 Installing the unit Transfer and transportation 3.5.1 Transferring the printer When using the dedicated stand, transfer the printer according to the procedure below. Be sure to read and understand the safety warnings before handling the printer.
  • Page 35 User’s Guide ValueJet 1304 Installing the unit Step 8: Release the lock of the caster and transfer it. Note The casters supplied with the dedicated stand are manufactured for little  movement in flat indoor areas, not for transporting equipment.

  • Page 36: Transporting The Printer

    User’s Guide ValueJet 1304 Installing the unit 3.5.2 Transporting the printer Pre-transportation procedure Step 1: Switch ON the unit Step 2: Confirm that the printer functions correctly. Step 3: Remove all ink cassettes. Step 4: Switch OFF the printer. Step 5:...

  • Page 37: Chapter 4 Handling The Printer

    Media compatibility Be sure to read and understand the safety warnings before handling the printer.t The Mutoh ValueJet 1304 Eco-Solvent Ultra printer offers a wide media compatibility with both uncoated an coated media. The appropriate media needs to be selected in accordance with the application type. Mutoh offers a selection of dedicated coated and uncoated Eco-Solvent media.

  • Page 38: Printing Area

    User’s Guide ValueJet 1304 Handling the printer 4.1.2 Printing area The printable area of the ValueJet 1304 is as follows: 4.1.3 Notes on handling media Note Use compatible media under an appropriate environment.  The appropriate temperature and humidity ranges for printing are: Temperature: 22°C to 30°C with a change rate of 2°C per hour...

  • Page 39: Notes On Storing Media

    User’s Guide ValueJet 1304 Handling the printer 4.1.4 Notes on storing media Note Avoid storing media in rooms with high temperature and high humidity.  Avoid direct sunlight on stored media.  Always repack sheet media in its original packing and store it in a horizontal ...

  • Page 40: Handling And Installing Media

    User’s Guide ValueJet 1304 Handling the printer Handling and installing media Note Refer to “General info on usable media on page 37” for details on media handling.  It is recommended to use tested and compatible media for this printer. ...
  • Page 41 User’s Guide ValueJet 1304 Handling the printer Step 3: Attach the movable flange firmly to the roll media core. N° Description Movable flange Roll media Step 4: Set the scroller to the scroller receiver facing the fixed flange to the side of the ink cartridge slot.

  • Page 42: Setting Roll Media

    User’s Guide ValueJet 1304 Handling the printer 4.2.2 Setting roll media This section explains how to set roll media. Step 1: Switch ON the unit. Caution Do not operate the media loading lever during initial operation.  The print head portion could touch the pressurizing roller portion, and cause a malfunction The printer starts the initializing operation.
  • Page 43 User’s Guide ValueJet 1304 Handling the printer Step 4: Open the front cover, and pull out the roll media. Step 5: Holding the front edge of the roll media, roll it back using the scroller to remove a bend and slant.
  • Page 44 User’s Guide ValueJet 1304 Handling the printer Step 8: Press + or – to select the type of the loaded media. Step 9: Press Enter. The media type is set.  “Media Initial” is displayed and media initial operation starts.

  • Page 45: Head Height Adjustment

    User’s Guide ValueJet 1304 Handling the printer 4.2.3 Head height adjustment When used? Use the head height adjustment feature to prevent the print head from touching the media, when printing at high speeds or when using strongly curved media. Note If the head height adjustment lever is raised, high print quality will not be ...

  • Page 46: Media Feed Compensation

    User’s Guide ValueJet 1304 Handling the printer 4.2.4 Media feed compensation After every printed swat, the media is fed a certain distance. Depending on the kind of media (weight, backing) another media feed compensation has to be set. This to avoid the following...
  • Page 47 User’s Guide ValueJet 1304 Handling the printer Step 2: Perform an initial adjustment print. Press ENTER.  “FeedLenght: 250mm” is displayed.  Note The length of media that is fed for the initial adjustment print is normally set to ...
  • Page 48 User’s Guide ValueJet 1304 Handling the printer Step 5: Performs confirm print. Press + or – to select "PF3: Confirm Print".  Press Enter.  "Feed Length: 250 mm" is displayed.  Note The length of media that is fed for the initial adjustment print is normally set to ...
  • Page 49 User’s Guide ValueJet 1304 Handling the printer After the micro adjustment printing is completed, "PF4:Micro Print" is displayed.  Step 8: Refer to the illustrations below and check the printing result. Step 9: Sets up Micro Adjustment Change. Press + or – to select "PF5:Micro Change".

  • Page 50: Replacing Roll Media

    User’s Guide ValueJet 1304 Handling the printer 4.2.5 Replacing roll media (1) Replacement time Replace the roll media if..The roll media runs out The operation panel displays “End of roll”.  If the media runs out during printing, the printer will stop operating.

  • Page 51: Test Print

    User’s Guide ValueJet 1304 Handling the printer Test print 4.3.1 Overview and functions of the test prints Testplot Function Action to be performed when needed NozzleCheck To check the head nozzles When performing a head cleaning When changing the print...

  • Page 52: Performing A Testprint

    User’s Guide ValueJet 1304 Handling the printer 4.3.2 Performing a Testprint Step 1: Verify that the printer has been switched ON and that media more than A3 size has been loaded. Step 2: Verify that the printer is in Normal mode.
  • Page 53 User’s Guide ValueJet 1304 Handling the printer Step 3: Press + or - to select a testprint menu. NozzleCheck  Modeprint  SetList  AllSetList  Palette  Note When “Banner 1” or “Banner 2” is set in the print mode menu, “PalettePrint” is ...

  • Page 54: Nozzle Check

    User’s Guide ValueJet 1304 Handling the printer 4.3.3 Nozzle Check Used to check whether there are any head clogging, missing nozzles or misfiring nozzles. Note If the nozzle check result indicates that the checked points are blurred or  missing, clean the head. Refer to for more   Open the front cover.

  • Page 55: Setup Print

    User’s Guide ValueJet 1304 Handling the printer 4.3.5 Setup print Used to check the current setup of the printer. Note User media and print mode lists are printed only when “ALLSetList” is  selected. AP-75780 - Revision 1.3...

  • Page 56: Palette Print

    User’s Guide ValueJet 1304 Handling the printer 4.3.6 Palette print Used to compare pen colours used on the computer to the printing colours. Note When “Banner 1” or “Banner2” is set in the Print Mode menu, “PalettePrint” is  not displayed on the testprint menu.

  • Page 57: Adjust Print

    User’s Guide ValueJet 1304 Handling the printer Adjust print Used to align the print head. Note This printer has been adjusted for optimum print quality before shipment at the  Mutoh factory. Align the print head when the print quality decreases after the installation ...
  • Page 58 User’s Guide ValueJet 1304 Handling the printer Step 5: Display the Adjust Print menu. Press Menu.  "Menu 1: Setup>" is displayed.  The operation panel shifts to the Setup menu display.  Press + or – to select "Menu3: Adjust Print".
  • Page 59 User’s Guide ValueJet 1304 Handling the printer Step 8: Register a set value for Bi-D quality (two-way printing/quality priority mode). Display the Adjust Print menu in the same way as in step 5.  Press + or – to select "Adj.5: Bi-D Quality".

  • Page 60: Menu Setup On The Operation Panel

    User’s Guide ValueJet 1304 Handling the printer Menu setup on the operation panel 4.5.1 Menu setup procedure Be sure to read and understand the safety warnings before handling the printer. Follow the procedure below to configure each setup menu. Step 1: Confirm that the operation panel is Normal mode.

  • Page 61: Panel Setup Menu Overview

    User’s Guide ValueJet 1304 Handling the printer Step 5: To save the changed setting, press Enter. The setting is saved and the next setup item is displayed.  Note If you press Cancel, + or – without pressing Enter after changing a setting, the ...

  • Page 62: Panel Setup Menu

    User’s Guide ValueJet 1304 Handling the printer Panel Setup Menu In the table below you will find the complete menu structure and its functions. Setup item Description MediaType Set up the media type for printing Effect Set up the effect menu...

  • Page 63: Mediatype Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.1 MediaType menu Settings for the media type to print are configured. Setup item Settings Description Type 1 Settings for the media type to print are Type 2 configured. It is possible to set 30 different user settings as “Type 1”...
  • Page 64 User’s Guide ValueJet 1304 Handling the printer Setup item Settings Description Set up the print mode according to the used print data or print speed. Print Mode ENTER: shifts to the next hierarchy.  Refer to  Print mode menu on page 65 ...
  • Page 65 User’s Guide ValueJet 1304 Handling the printer Print mode menu Settings for print quality (print mode) are set according to the usage of print data or print speed. Setup item Settings Description Quality 1 Quality 2 Sets up the print mode...
  • Page 66 User’s Guide ValueJet 1304 Handling the printer Dist.Adj menu Setup item Settings Description Performs initial adjust print Initial print ENTER: shifts to the sub menu  Refer to:   Initial print menu on page 66 Set up initial adjust change Initial Change ENTER: shifts to the sub menu ...
  • Page 67 User’s Guide ValueJet 1304 Handling the printer Initial change menu Sets up Initial Adjust change. Setup item Settings Description 200.0 mm to <250.0 Sets up the initial adjust change mm> to 300.0 mm ENTER: saves the setting and shifts to the ...
  • Page 68 User’s Guide ValueJet 1304 Handling the printer Micro Change menu Sets up Micro Adjustment Change Setup item Settings Description - 20 pulse to <0 Sets up Micro Adjustment Change pulse> to 20 pulse ENTER: saves the setting and shifts to the ...
  • Page 69 User’s Guide ValueJet 1304 Handling the printer Platen heater menu Sets up the Platen heater temperature. Set up this menu to warm up the ink and improve the print quality. Note Preset temperature of Platen Heater varies depending on the media.
  • Page 70 User’s Guide ValueJet 1304 Handling the printer Drier menu Sets up the Drier temperature. Set this menu to dry printed media. Note Preset temperature of Drier varies depending on the media.  Setup item Settings Description Sets up the Drier temperature.

  • Page 71: Effect Menu

    4.6.2 Effect menu Thanks to Mutoh’s revolutionary i² technology, it is possible to obtain impeccable printing quality even for the most difficult images. For more information and examples, check the i² In-The-Box documentation. Setup items...
  • Page 72 User’s Guide ValueJet 1304 Handling the printer Use this menu to improve the print quality by means of intelligent interweaving print algorithms. (i²) Setup item Setting value Description The effect function is not used. If obvious None 1 white lines or uneven print density appear None 2 on the printed media in “None1”...
  • Page 73 Thanks to i², it is possible to reach predictable output results. i² availability Twelve different print modes are available on the ValueJet 1304. For each mode, 3 different wave patters can be chosen, resulting in different speeds. As you will see in the table below, 6 intelligent interweaving print modes are recommended by Mutoh.

  • Page 74: Flushing Menu

    User’s Guide ValueJet 1304 Handling the printer Print mode Resolution # passes i² availability S.fine& None Wave Fine&Wave Wave Graphics 3(*) 720x720 Banner 1 720x720 Banner 2 720x720 Banner 3 720x720 Banner 4 720x720 Recommended modes Print mode only selectable via RIP software and not selectable from the control panel of the printer 4.6.3...

  • Page 75: Flushing Return Count Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.4 Flushing return count menu Set the frequency that the print head returns to the original flushing box when setting “On Media” in the flushing menu. Note When increasing the flushing return count, clogging may occur while printing ...

  • Page 76: Media Initial Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.6 Media initial menu Set up whether the media width and edge will be detected when initializing the media. Note When media initial menu is set to “OFF”, you can manually set the media width ...

  • Page 77: Winding Unit Menu

    User’s Guide ValueJet 1304 Handling the printer Media width check menu Setup item Setting Description Display the media width that is detected ****mm while initializing. ENTER: Saves the settings and shifts to  Media width the previous hierarchy. cancel: cancels the settings and shifts to the previous hierarchy.

  • Page 78: Origin Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.9 Origin menu Set this menu when reprinting on the margin, when the printing data position is changed to the position of the already printed media. Setup item Setting Description X (media feeding Change the print head position and media ...

  • Page 79: Prev. Stick Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.10 Prev. Stick menu Set up to prevent media from sticking when printing starts. Note When the winding unit menu is set to “Type 1” the setting for the Prev. Stick  menu is disabled.

  • Page 80: Cr Movement Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.12 CR movement menu Sets up the range that the print head moves while printing. Setup item Setting Description The print head changes the range of the print data width. Improve the print speed...

  • Page 81: Overwrite Wait Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.14 Overwrite Wait menu Sets up the waiting time while overwrite printing. Note By increasing the overwrite wait time, you allow more time for the ink to settle  and fix. Setup item...

  • Page 82: Auto Cleaning Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.16 Auto cleaning menu Sets up slant detection during media loading. Setup item Setting Description The auto cleaning is not performed 1 hours 2 hours 3 hours 4 hours 5 hours When the selected time is reached, the auto cleaning is performed.

  • Page 83: Roll Length Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.18 Roll Length menu Display information of the ink cassette that is installed in the cassette slot. Setup item Setting Description <OFF> Roll length is not used Roll 1 Roll 2 Sets up the roll media length.

  • Page 84: Initialization Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.20 Initialization menu The setting value of the printer is returned to default. Setup item Setting Description All settings return to factory default. The setting of the media type menu are Media Type returned to factory default.

  • Page 85: Ip Address Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.22 IP address menu Sets the IP address of the printer. Note Be sure to set the IP address after consulting the network administrator.  Setup item Setting Description Change the IP address by using the following keys: 000.000.000.000 to...

  • Page 86: Gateway Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.24 Gateway menu Sets the gateway. Note Be sure to set the gateway after consulting the network administrator.  Setup item Setting Description Change the gateway by using the following keys: 000.000.000.000 to +: increase the value ...

  • Page 87: Sleep Mode Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.27 Sleep mode menu Sleep mode settings are configured. When you activate sleep mode, the printer operates as follows. The exhaust fan stops  The vacuum fan stops  All heaters stop ...

  • Page 88: Timer Setting Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.28 Timer setting menu Set the head cleaning interval of the printer for sleep mode. When more than the set time has passed, the print head is cleaned automatically. Note During sleep mode, even if the set time has passed, print head cleaning is not ...

  • Page 89: Sleep Mode Start Menu

    User’s Guide ValueJet 1304 Handling the printer 4.6.29 Sleep Mode Start menu Activate sleep mode. During sleep mode, “Restart ==> ENTER” will be displayed. During sleep mode, pressing ENTER will return the printer to normal operation. Note If you try to switch to sleep mode under the following circumstances, “Don’t ...

  • Page 90: Operating From The Operation Panel

    User’s Guide ValueJet 1304 Handling the printer Operating from the operation panel Be sure to read and understand the safety warnings before handling the printer. 4.7.1 Feeding media You can feed roll media at any position you want. Follow the procedure below to feed media.

  • Page 91: Cutting Media

    User’s Guide ValueJet 1304 Handling the printer 4.7.3 Cutting media This sub section explains how to cut roll media. Caution When printing is finished, the media guide is at high temperature.  Wait until the media guide cools off. When the Media Cut menu is set to "Manual"...

  • Page 92: Changing And Confirming Settings While Printing

    User’s Guide ValueJet 1304 Handling the printer When the Media Cut menu is set to "Off" Follow the procedure below to cut roll media. Step 1: Verify the following regarding the operational condition of the product. Printing or other operations are not in progress.
  • Page 93 User’s Guide ValueJet 1304 Handling the printer Step 2: Press Menu. "Menu 1: Print Start" is displayed.  Step 3: Press + or – to change or confirm settings. Note Refer to for more   Settings that can be changed or confirmed while printing on page 93 ...
  • Page 94 User’s Guide ValueJet 1304 Handling the printer AP-75780 - Revision 1.3...

  • Page 95: Chapter 5 Periodical Maintenance

    Done by end user This section describes the periodical services requited on a ValueJet 1304 series printer. The periodical maintenance ensures stable printout quality of the machine. In the periodical maintenance, some service parts need to be checked, cleaned ore replaced.

  • Page 96: Cleaning The Printer

    User’s Guide ValueJet 1304 Periodical maintenance 5.1.1 Cleaning the printer Periodic cleaning is necessary to use the printer in good condition. 5.1.2 Cleaning the outer case This sub-section describes how to clean the outer case. Wipe out dust and dirt attached to the outer case by using a soft cloth.
  • Page 97 User’s Guide ValueJet 1304 Periodical maintenance Step 3: Apply a damp and tightly squeezed soft cloth to wipe out paper powder and ink attached to the platen and media guide. N° Description Platen Media guide Step 4: Apply a damp and tightly squeezed soft cloth to wipe off the dirt of the unpainted (silver colour) area in the centre of the grid roller.
  • Page 98 User’s Guide ValueJet 1304 Periodical maintenance Clean the timing fence Step 1: Open the front cover. Step 2: clean the timing fence with a dry poly-knit wiper. N° Description Timing fence AP-75780 - Revision 1.3...
  • Page 99 User’s Guide ValueJet 1304 Periodical maintenance Clean the Y-rail Step 1: Open the front cover. Step 2: clean the Y-rail with a poly-knit wiper. N° Description Y-rail AP-75780 - Revision 1.3...
  • Page 100 User’s Guide ValueJet 1304 Periodical maintenance Clean the P-rear sensor surface Step 1: Open the front cover Step 2: clean the P-rear sensor surface with a swab. N° Description P-rear sensor AP-75780 - Revision 1.3...

  • Page 101: Head Cleaning

    User’s Guide ValueJet 1304 Periodical maintenance 5.1.4 Head cleaning If printed data is blurred or lacks part of it, clean the print head surface and nozzles (Head cleaning). Follow the procedure below to perform Head cleaning. Note When not using the printer for a long period (one week or more), perform a ...

  • Page 102: Cleaning The Cleaning Wiper

    User’s Guide ValueJet 1304 Periodical maintenance 5.1.5 Cleaning the cleaning wiper This sub-section describes how to clean the cleaning wiper. Cleaning time Once a week, or when blurs or lacking parts appear on printed media after Head cleaning. Cleaning method Follow the procedure below to clean the cleaning wiper.

  • Page 103: User's Guide Valuejet

    User’s Guide ValueJet 1304 Periodical maintenance Press Enter.  "CR Mainte.: Start" is displayed.  The display enters the CR Maintenance menu.  Step 3: Press Enter. Maintenance starts.  The print head moves to centre.  "CR Maintenance: End" is displayed.
  • Page 104 User’s Guide ValueJet 1304 Periodical maintenance Cleaning wiper back side: wipe vertically  N° Description Cleaning wiper Poly-knit wiper Head cap unit Step 6: Close the front cover. Step 7: Press Enter. The print head returns to its original position.

  • Page 105: Done By Authorized Mutoh Technician

    Theses periodical services ensure the stable printing quality of this printer. 5.2.1 Periodical replacement of parts Perform periodical replacements according to the table below. These replacements must be executed by an authorized Mutoh technician. Part Timing Maintenance station...
  • Page 106 User’s Guide ValueJet 1304 Periodical maintenance AP-75780 - Revision 1.3...

  • Page 107: Chapter 6 Troubleshooting

    Troubleshooting This chapter describes possible troubles during the use of this product and countermeasures. If an error not included in any items of this section occurs, contact your local Mutoh dealer. Note If you want to receive product warranty, prepare the warranty certificate.

  • Page 108: Adjust The Print Head

    User’s Guide ValueJet 1304 Troubleshooting Step 4: Check the print sample and confirm that the checked points are blurred or missing. Step 5: If the nozzle check result indicates that the checked points are blurred or missing, clean the head. Refer to:   Open the front cover.
  • Page 109 User’s Guide ValueJet 1304 Troubleshooting Step 4: Select the printing mode that you want to use. Press + or – to select the printing mode to use.  Press Cancel several times.  The operation panel returns to Normal. ...
  • Page 110 User’s Guide ValueJet 1304 Troubleshooting Step 8: Register a set value for Bi-D Quality (two-way printing/quality priority mode). Display the Adjust Print menu in the same way as in step 5.  Press + or – to select "Adj.5: Bi-D Quality".

  • Page 111: When Media Is Jammed

    User’s Guide ValueJet 1304 Troubleshooting When media is jammed When the set media is jammed, follow the procedure below to remove it. Step 1: Switch OFF the power of the printer. Refer to:  Switching the power OFF on page 28 Step 2: Open the front cover.
  • Page 112 User’s Guide ValueJet 1304 Troubleshooting Step 5: Pull the media to your side, and cut the torn part with cutting tools such as a razor blade. N° Description Razor blade Roll media Step 6: Lift both ends of the scroller, and manually rewind the roll media.

  • Page 113: Troubleshooting

    User’s Guide ValueJet 1304 Troubleshooting Troubleshooting This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures. 6.3.1 Problems in installation and introduction Cannot perform ink replenishment N° Possible cause Remedy Reference Close the front cover, or   Installing roll...

  • Page 114: Cannot Print At All

    User’s Guide ValueJet 1304 Troubleshooting 6.3.2 Cannot print at all Does not work at all after power activation N° Possible cause Remedy Reference Installation Is the power cable connected to the Connect the power cable. environment plug? on page 26 Installation...

  • Page 115: Media-Related Troubleshooting

    User’s Guide ValueJet 1304 Troubleshooting Cannot use the computer online using LAN N° Possible cause Remedy Reference Confirm the types of the cross Is the network interface cable and straight cables, and connected correctly? connect the network interface cable correctly.

  • Page 116: 8 Ap-75780 - Revision 1.3

    User’s Guide ValueJet 1304 Troubleshooting N° Possible cause Remedy Reference Are you using the printer in an Only use the printer in an Installation environment other than the one environment that is specified manual specified, such as in direct sunlight? for use.
  • Page 117 User’s Guide ValueJet 1304 Troubleshooting The wrong media size is set during initialization N° Possible cause Remedy Reference   MediaType Are you using the recommended Use the recommended menu on media? media. page 63   Setting roll Is the media loaded at an angle? Set the media straight.

  • Page 118: Printing-Related Troubleshooting

    User’s Guide ValueJet 1304 Troubleshooting The media veers during printing N° Possible cause Remedy Reference   MediaType Are you using the recommended Use the recommended menu on media? media. page 63   Setting roll Is the loading position of the media Set the media correctly.
  • Page 119 User’s Guide ValueJet 1304 Troubleshooting Printing is blurred N° Possible cause Remedy Reference   MediaType Are you using the recommended Use the recommended media. menu on media? page 63   MediaType Are you using the thick or thin Use the recommended media. menu on media? page 63...
  • Page 120 User’s Guide ValueJet 1304 Troubleshooting N° Possible cause Remedy Reference   Media feed Did you perform Media feed Perform Media feed compensatio compensation? compensation. n on page 46 Panel Setup Is each heater set to the appropriate Set it to the appropriate...

  • Page 121: Error Messages

    User’s Guide ValueJet 1304 Troubleshooting Error messages This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages. 6.4.1 Status messages This section describes messages displayed during printer normal operation. When the product is operating correctly, each operation status is displayed as below.
  • Page 122 If any message that is not in the table above is displayed on this product, there  is some operation malfunction. The value of the Authorization Code may be displayed for the display of the  option function. For details, contact your local Mutoh dealer. AP-75780 - Revision 1.3...
  • Page 123 User’s Guide ValueJet 1304 Index Head cleaning ..... . . 101 High lamp ......21 Adjust Print menu .
  • Page 124 User’s Guide ValueJet 1304 Panel setup menu overview ....61 Power lamp ......21 Switching OFF .

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