Troubleshooting Guide; Technical Support - jenway Genova Nano Operating Manual

11.2

TROUBLESHOOTING GUIDE

Issue
Unable to achieve
absorbance or 100% transmittance
when calibrating
Unable to achieve a reading when
measuring a sample
11.3

TECHNICAL SUPPORT

Jenway have a dedicated Technical Support team made up of experienced scientists who are on
hand to help with any applications advice and questions you may have about our products or how
to use them. If you require any technical or application assistance please contact the team at:
E-mail: techsupport@bibby-scientific.com
Phone: +44 (0)1785 810433
28
Solution
Ensure that there is not a sample on the micro volume
accessories read head.
zero
Ensure the instrument lid is closed before and during the
calibration.
Ensure the lamp is working – if the lamp has failed please
request service assistance.
Ensure the correct path length is being used.
Ensure the sample isn't so dense so that light is not
transmitted through the sample.
Ensure the lamp is working.