Sage BES980UK Instruction Book page 13

No steam or hot water
• Machine is not turned on or up to operating
temperature.
No hot water • Water tank is empty.
No steam • Steam wand is blocked.
The machine is 'On' but
ceases to operate.
Steam pouring out of
group head
Espresso only drips from • Coffee is ground too finely.
the portafilter spouts,
restricted flow
Espresso flows out too • The coffee is ground too coarsely.
quickly
• Coffee beans are stale.
Coffee not hot enough • Cups not pre-heated.
• Milk not hot enough (if making a cappuccino or
latte etc).
No crema
• Coffee beans are stale.
Not enough milk texture • Steam wand is blocked
Too much coffee
• Coffee is ground too coarsely.
extracted
• Shot duration/ volume needs to be
reprogrammed.
Not enough coffee • Coffee is ground too finely.
extracted
• Shot duration/volume needs to be reprogrammed.
Amount of coffee
• As coffee beans age, the extraction rate changes
extracted has changed, and can affect the shot volume.
but all settings are the
same.
• Ensure the machine is plugged in and the POWER button is
illuminated but not flashing.
• Fill water tank.
• Refer to 'Cleaning the Steam Wand'.
• Turn machine off. Wait for 60 minutes and turn machine back on.
• If problem persists, call Sage Customer Service Centre.
• Turn machine off. Wait for 60 minutes and turn machine back on.
• If problem persists, call Sage Customer Service Centre.
• Adjust the grind size to a higher number to make the grind size
slightly coarser.
• Adjust the grind size to a lower number to make the grind size
slightly finer.
• Use freshly roasted coffee beans with a 'Roasted On' date and
consume between 5-20 days after that date.
• Rinse cups under hot water outlet and place on cup warming
tray.
• Increase the milk temperature. Refer to 'Adjusting Milk
Temperature'.
• Use freshly roasted coffee beans with a 'Roasted On' date and
consume between 5-20 days after that date.
• Refer to 'Cleaning the Steam Wand'.
• Different brands and types of milk and milk alternatives will
texture differently. You may need to adjust the texture level
accordingly. Refer to 'Adjusting Milk Texture'.
• Adjust the grind size to a lower number to make the grind size
slightly finer.
• Reprogram the shot duration/volume. Refer to 'Programming
Shot Volume/Duration'.
• Adjust the grind size to a higher number to make the grind size
slightly coarser.
• Reprogram the shot duration/volume.
• Refer to 'Programming Shot Volume/Duration'.
• Adjust the grind size to a lower number to make the grind size
slightly finer.
• Reprogram the shot duration/volume. Refer to 'Programming
Shot Volume/Duration'.
• Use freshly roasted coffee beans with a 'Roasted-On' date and
consume between 5-20 days after that date.
13