Silently Coaching In A Call; Barging In On A Call - ShoreTel 420 User Manual

2 Using Advanced Features

Silently Coaching in a Call

With the appropriate permissions (set by your ShoreTel Connect administrator), you can listen to and
coach someone during a call without the outside party hearing.
To coach in a call:
Dial *22 and then the extension on which the call is active.

You are added to the existing call and can listen and speak without being heard by the outside
party.

Barging in on a Call

With the appropriate permissions (set by your ShoreTel Connect administrator), you can join an in-
progress call ("barge in") as a conferenced participant.
To barge in on a call:
Dial *16 and then the extension on which the call is active.

ShoreTel IP Phone 420

Silently Coaching in a Call

User Guide 27