Muting A Call; Guide To Status Icons - ShoreTel 420 User Manual

1 Getting Started

Muting a Call

To mute a call so that the caller doesn't hear you, press the

The LED on the
To unmute a call so that the caller can hear you, press

The

Guide to Status Icons

Your ShoreTel IP Phone 420 displays icons for phone status and calls placed or received. These icons
are shown in
Icon
ShoreTel IP Phone 420
button is illuminated in red when the mute is active.
button is not illuminated when the mute is not active.
Table 1.
Table 1: Status Icons
Description
Off-screen inbound call (on main screen)
Voicemail message indicator (on main screen)
Secure call (on main screen)
Workgroup Agent logged in (on main screen)
Workgroup Agent logged out (on main screen)
Workgroup Agent wrap up (on main screen)
Missed call (on main screen and in History)
Inbound call (in History)
button.
again.
User Guide

Muting a Call

15