Appendix 4 Frequently-Asked Questions - Datavideo HDR-1 Instruction Manual

Appendix 4
This section describes problems that you may encounter while using HDR-1. If you have
any questions, please refer to related sections and follow all suggested solutions. If
problem still exists, please contact your distributor or the service center.
No. Problems
1 Why can't HDR-1 record normally
after the USB thumb drive is
plugged into the HDR-1?
2 I have formatted my disk to NTFS
format but still getting error
prompt (Make sure the NTFS disk
driver has been correctly
installed) when connected to the
HR-1. How can I solve this kind of
problem?
3
When the HDR-1 records to
different USB thumb drives,
sometimes the write will fail and
the recording will be interrupted.
4 My portable hard disk is not
powered after connected to the
USB port on the front panel of
the HDR-1.
5
What can I do when the HDR-1
cannot detect the storage
device?
Frequently-Asked Questions
Solutions
The HDR-1 only supports NTFS format, so
please format your USB thumb drive to
NTFS before use.
Please first check if your disk is
encrypted. Please note, since the HDR-1
only supports MBR and the encrypted
disk uses GPT (GUID Partition Table), the
only solution to this problem is to
reformat your disk to an MBR disk.
The performance of "thumb drives"
varies. Many of these devices are
optimized for "read" operations, while
the HDR-1 requires sustained "write"
capabilities. For best results, please use a
USB 3.0 thumb drive with a write speed
faster than 45 MB/s.
The DC power of the HDR-1 is sufficient
to power one "USB thumb drive" only,
thus you need an external power supply
to power the portable hard disk
(HDD/SSD) to work with the HDR-1.
1. Please reinstall the device driver. If
there are too many files saved on the
disk, the HDR-1 might need a longer time
to detect the disk.
2. Please reformat the disk to NTFS on
your PC and then reconnect the NTFS
disk to the HDR-1. We recommend using
the "HP USB Disk Storage Format Tool"
to do the formatting. Please download
the tool from the link below.
http://download.cnet.com/HP-USB-Disk-
Storage-Format-Tool/3000-2094_4-
10974082.html
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