Sagem myX-5 Technical Documentation Manual page 27

In any case: Ask to the end-user the frequency of the defect and the circumstances of its apparition (during an incoming
or out-going call, while playing, while downloading, etc.). Try to answer the questions: Where? When? How?
• If the customer complains about a "Power supply / charging" failure : (shutting down of the
mobile, problem of booting, etc.);
During which operation ? In which circumstances ?
o
What is the state of the battery and the charger before shipment to the repair centre ?
If the mobile shuts down by itself, must he enter his code pin, adjust the date and the hour
o
when rebooting the phone?
•
If the customer complains about a communication problem:
What are his residence zone and the reception level of the mobile (Number of receipt bar);
o
What is the state of the battery when the defect appears?
o
In case of loss of communication :
o
With or without total extinction of the mobile?
Does the loss of communication occur always in the same place and with the same
person?
Does the loss of communication occur while browsing in the menus, during the
communication, or during playing or downloading?
•
If the customer complains about a problem of blockage of key of the keyboard:
Ref. SCT U38 SSC DTS 009 – Index B - December 12 , 200229/03/01
Appendix
ADDITIONAL INFORMATION
ABOUT THE NO FAULT FOUND
In which circumstances does the problem occur?
o
Did he activate the keypad locking ?
o
Did he change or remove the upper cover ?
o
Which are the non functioning keys ?
o
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