Sage Barista Express BES870 Instruction Book page 35

PROBLEM
Water leaking.
Machine is on but ceases
to operate.
No ground coffee coming
from grinder.
FILTER SIZE LED's are
flashing.
Too much/too little
ground coffee is being
delivered to the filter
basket.
34
POSSIBLE CAUSES
• Auto purge feature. Water is
automatically released into the
drip tray after the steam and
hot water functions to ensure
the thermocoil is at the optimal
temperature for extracting
espresso.
• Water tank is not fully inserted
and locked into position.
• The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portafilter
is properly secured into the
group head.
• The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
• No coffee beans in hopper.
• Blocked grinder chamber or
chute.
• Water / moisture in grinder
chamber and chute.
• Bean hopper is not attached
correctly.
• Grind amount settings are
incorrect for particular grind
size.
EASY SOLUTION
• Ensure the drip tray is firmly pushed
in place after using the steam and
hot water functions.
• Empty the drip tray regularly.
• Push water tank down completely to
lock into place.
• Refer to 'Using the Allen Key',
page 29.
• Press the POWER button to switch
the machine off and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
• If problem persists, call Sage
Customer Service on: 0808 178 1650
• Filler hopper with fresh coffee beans.
• Clean and clear grinder chamber
and chute.
• Refer to 'Advanced Cleaning for the
Conical Burr Grinder', page 26.
• Clean and clear grinder chamber
and chute.
• Refer to 'Advanced Cleaning for
the Conical Burr Grinder', page 26.
Ensure burrs are thoroughly dry
before re-assembling. It is possible
to use a hair dryer to blow air into the
grinder chamber.
• Remove hopper, check for debris and
then re-lock hopper into position.
• Use the GRIND AMOUNT dial
to increase or decrease the grind
amount. Refer to 'Setting the Grind
Amount', page 13 and 'Extraction
Guide', page 22.