Sage Barista Express BES870 Instruction Book page 34

PROBLEM
Coffee not hot enough.
No crema.
Drip tray fills too quickly.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
POSSIBLE CAUSES
• Cups not pre-heated.
• Portafilter not pre-heated.
• Milk not hot enough (if making
a cappuccino or latté etc).
• Machine needs to be descaled.
• Coffee tamped too lightly.
• Coffee is ground too coarsely.
• Coffee beans or pre-ground
coffee are not fresh.
• The filter basket may be blocked.
• Single Wall filter baskets are
being used with pre-ground
coffee.
• Auto purge feature. Water is
automatically released into the
drip tray after the steam and
hot water functions to ensure
the thermocoil is at the optimal
temperature for extracting
espresso.
• The machine is carrying out the
normal operation of the 15 bar
Italian pump.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
EASY SOLUTION
• Rinse cups under hot water outlet
and place on cup warming tray.
• Rinse portafilter under hot water
outlet. Dry thoroughly.
• Heat milk until side of the jug
becomes hot to touch.
• Refer to 'Descaling', page 25.
• Tamp between 15-20kg of pressure.
• Use slightly finer grind. Refer to
'Setting the Grind Size', page 13 and
'Under Extraction', page 17.
• If grinding fresh whole coffee beans,
buy freshly roasted coffee with a
"roasted on" date and use within
2 weeks of this date.
• If using pre-ground coffee, use within
a week of grinding.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Ensure you use Dual Wall filter
baskets with pre-ground coffee.
• No action required as this is the
normal operation of the machine.
• No action required as this is the
normal operation of the machine.
• Fill tank.
• Push water tank down completely to
lock into place.
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