Troubleshooting - Sage Barista Express BES870 Instruction Book

Troubleshooting

PROBLEM
Machine does not heat up.
STEAM/HOT WATER
light flashes when the
machine is turned on.
Water does not flow from
the group head.
No hot water.
Espresso only drips from
the portafilter spouts or
not at all.
POSSIBLE CAUSES
• STEAM/HOT WATER dial is
not in the STANDBY position.
• Machine has not reached
operating temperature.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• Machine needs to be descaled.
• Coffee is ground too finely and/
or too much coffee in filter
basket and/or over tamping and/
or filter basket is blocked.
• Coffee is ground too finely.
• Too much coffee in the filter
basket.
• Coffee tamped too firmly.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• The filter basket may be blocked.
• Machine needs to be descaled.
EASY SOLUTION
• Turn the STEAM/HOT WATER dial
to the STANDBY position. Machine
will commence heating.
• Allow time for the machine to reach
operating temperature. The POWER
button light will stop flashing and
all button lights on the control panel
will illuminate when ready.
• Fill tank.
• Push water tank down completely to
lock into place.
• Refer to 'Descaling', page 25.
• See below, 'Espresso only drips from
the portafilter spouts or not at all'.
• Use slightly coarser grind. Refer to
'Setting the Grind Size', page 13 and
'Over Extraction', page 17.
• Lower dose of coffee. Refer to 'Setting
the Grind Amount', page 13 and
'Over Extraction', page 17.
• Tamp between 15–20kg of pressure.
• Fill tank.
• Push water tank down completely to
lock into place.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Refer to 'Descaling', page 25.
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