Appendix A: Troubleshooting - Phonetics SENSAPHONE EXPRESS II User Manual

APPENDIX A: TROUBLESHOOTING

In the event that a problem is encountered, this section will assist you in determining the cause,
so that you can return the unit to its monitoring routine with minimal interruption.
Most problems with the Express II are easy to identify and can be quickly corrected, and are
found under the following general headings:
• Communications/Dial-Out
• Temperature Monitoring
• Sound Level Monitoring
• Other Monitoring Functions
If you have tried the solutions outlined in this section and are not satisfied with the results, call
Phonetics Technical Support at (610)558-2700, or follow the guidelines for shipping the Express
II to Phonetics for service (see Appendix D).
Problem
I. COMMUNICATIONS/
DIALOUT
1. The Express II won't
dial out for an alarm
Cause
An unacknowledged alarm exists when
the LED for the input is blinking red.
The unit will not dial out unless there is a
red blinking LED. A blinking green
LED indicates that the input has an alarm
but has not met the recognition time yet.
An unacknowledged alarm does not exist
until the recognition time has been met.
A steady red LED indicates that the
alarm is acknowledged and no dialout will
occur. Check the following items: Make
sure the input is enabled; check the
recognition time for the input; make sure
a phone number is programmed; make
sure the input has contact numbers
selected for the dialout; make sure the
phone number to be called is within the
calling schedule time period.
Set the call delay time shorter.
Solution
Appendix A: Troubleshooting 71