3D Systems projet mjp 2500 User Manual page 83

Problem
UI black, machine powered on
Material Deliver/Material
Cartridges
Excessive material in the cartridge
receptacle
Material Changeover Failure
Cannot insert material cartridges
Cartridge cannot be removed from
the machine
Material delivery drawer won't open The material delivery drawer locks during material delivery
Material cartridge leaks material
Waste bag stuck to liner
Material cartridge inserted, not
recognized by printer
Job won't start, start button
disabled
Description
The machine is powered on, fans and other machine noises
are observed.
A visible amount of material remains in the cartridge
receptacle
The Material Changeover Wizard failed mid-way through the
process.
The material receptacle will not allow a bottle to be inserted. 1. Do not attempt to load support material cartridges into the
The release button is pushed, but the cartridge can't be
removed.
maintenance or to protect the machine from damage caused
by inserting or removing cold material bottles
When the material cartridge is removed from the printer,
material leaks out
The waste bag cannot be removed from the waste bag liner 1. Remove the rigid waste bag liner from the machine.
The material cartridge is inserted, but not detected. The
material identification tag can be missing or is damaged.
Troubleshooting Steps
1. Turn the power switch off
2. Wait for 30 seconds
3. Unplug the power cord
4. Wait for 10 seconds
5. Make sure the power switch is off
6. Plug in the power cord
7. Wait for 2 seconds
8. Turn the power switch on
9. The UI should be powered on and the printer should start
making turn on initialization sounds within a minute or so.
10. The UI should be ready and communicating with the
printer in about 2 to 3 minutes. If this does not happen
please contact your local service provider
1. Do not insert a new material cartridge.
2. Call your local service provider.
1. Follow the UI prompts for recovery.
printer until it has warmed up for 20 minutes.
2. Verify that the material cartridge is fully inserted. The
cartridge should click into place.
3. If the problem persists, contact your local service provider.
1. Confirm that your machine is warm, do not attempt to
remove cold material cartridges, if the printer is at ready
state and the problem persists, contact your local service
provider
This is normal behavior.
The material delivery drawer will unlock when it is safe to do
so.
1. Prior to removing the cartridge, rotate the cap clockwise to
close.
2. Push the cartridge release button, then remove the
cartridge. Note that pushing the button while removing the
cartridge could result in material leaking from the cartridge.
3. If there is excess material found in the bottom of the
material receptacle, contact your local service provider.
2. To avoid a mess, remove the liner over a container that is
designated for Visijet waste material. Use caution, removing
the bag may result in a tear and material may leak out of the
waste bag.
3. To continue printing, install two waste bags.
4. Contact your local service provider and order a rigid liner
replacement.
1. Confirm that the material cartridge identification tag is still
in place. The label is located on the front of the cartridge.
2. Using the same material type, insert a different bottle into
the material receptacle (swap cartridges if another cartridge
is loaded in the other slot. If the new cartridge is detected by
the printer, there is something wrong with the RFID tag on the
non-detectable cartridge. Replace the material cartridge. If
the new cartridge is not detected contact your local service
provider.