Multiple Calls - Cisco DX600 series User Manual

Multiple Calls

Icon
Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped
You can switch between multiple calls on one or more lines.
Switch Between Calls on One Line
Procedure
Step 1 Highlight the call you want to switch to.
Step 2 Tap Resume.
Any active call is placed on hold and the selected call resumes.
Switch Between Calls on Different Lines
Procedure
Step 1
Select the line that you are switching to.
If a single call is holding on the line, the call automatically resumes.
Step 2 If multiple calls are holding, highlight the appropriate call and tap Resume.
Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
34
Line or call state
Idle intercom line
One-way intercom call
Two-way intercom call
Call Park
near the top, and calls on hold are grouped last.
Description
The intercom line is not in use.
The intercom line is sending or receiving one-way audio.
You press the intercom line to enable two-way audio with the intercom
caller.
Call Park is available.
Calling Tasks
OL-28931-01