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Cisco DX650 User Manual

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Cisco Desktop Collaboration Experience DX600 Series User Guide,
Release 10.0(1)
First Published: February 15, 2013
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-28931-01

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  Summary of Contents for Cisco DX650

  • Page 1 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) First Published: February 15, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-28931-01...
  • Page 2 HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. http:// Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .
  • Page 3: Table Of Contents

    3.5 mm headsets Wireless headset Speakerphone AutoAnswer with headset or speakerphone Phone cable lock Line and call definitions Line and call icons Energy savings Android Gestures Lock screen Unlock screen Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 4 Change wallpaper Quick Contact Badge Share menu On-screen keyboard Cleaning and maintenance Calling tasks C H A P T E R 3 Common call tasks Answer call Disconnect call Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 5 Turn on Mobile Connect from mobile phone Turn off Mobile Connect from mobile phone Turn on or off Mobile Connect access to all remote destinations from desk phone Conference calls Ad hoc conference Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 6 Call transfer to voice message system Send active, ringing, or held call to voice message system Dial from corporate directory on personal computer using Cisco Web Dialer Notify when busy or ringing extension available Dial from corporate directory on phone...
  • Page 7 Prevent and allow others to view or barge calls on shared line Speed Dial Make call using Speed-Dial button Make call using on-hook abbreviated dial Suspicious call trace Notify system administrator about suspicious or harassing call Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 8 TFTP Connect to TFTP Server AnyConnect VPN AutoNetDetect Password persistence Add VPN connection profile Edit VPN connection profile Connect to VPN Disconnect from VPN Delete VPN connection profile Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) viii OL-28931-01...
  • Page 9 Add new remote destination Cisco Web Dialer Use WebDialer with User Options directory Use WebDialer with another online corporate directory Log out of WebDialer Set up, view, or change Web Dialer preferences Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 10 Edit contact Remove contact Join contacts Share contact Favorites Mark contact as favorite Groups Add group Delete group Add contact to group Edit group Search Search your contacts Import contacts Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 11 Add signature to email messages Digitally signed email messages Set email check frequency Reset email account password Select ringtone Edit vibrate settings Jabber IM Jabber IM account Add Jabber IM account Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 12 View communications with contact Search contact list View email message View visual voice message Play visual voice message Reply to visual voice message View event details Join WebEx meeting Reorder panels Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 13 Pair Bluetooth device Unpair Bluetooth device Sharing files View received files Make phone discoverable Set Bluetooth device name External camera External monitor Connect external monitor Switch display mode Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01 xiii...
  • Page 14 FCC compliance statements FCC part 15.21 statement FCC receivers and class B digital statement CE marking Cryptographic information Data backup Problem Report Tool Report problem Accessibility features Change font size Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 15 Contents Change screen brightness Change touch and hold delay Enable spoken passwords Enable TalkBack Enable web scripts Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 16 Contents Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 17: Chapter 1 Preface

    C H A P T E R Preface This guide describes the Cisco Desktop Collaboration Experience DX600 Series phone and how to use it. The audience for this guide is system administrators and users. • Guide organization, page 1 •...
  • Page 18: Additional Information

    Obtaining documentation and submitting service request For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at this URL: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 19: Phone Features

    C H A P T E R Phone features This chapter outlines the features of the Cisco Desktop Collaboration Experience DX600 Series phones. • Buttons and hardware, page 3 • Line and call definitions, page 9 • Energy savings, page 10 •...
  • Page 20 End call button Places a call on hold. Hold button Creates a conference call. Conference button Controls the handset, headset, and speakerphone volume (off-hook) Volume button and the ringer volume (on-hook). Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 21: Phone Cable Installation

    Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 22: Taps Registration

    Toggle headset mode on and off Press Switch to a handset Lift the handset. Adjust the volume level for a call Press during a call or after invoking a dial tone. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 23: Headset Support

    Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers perform well with Cisco DX600 Series phones.
  • Page 24: Speakerphone

    Keep the handset in the cradle and headset mode inactive ( unlit). with the Otherwise, calls ring normally and you must answer them manually. speakerphone AutoAnswer is disabled when the Do Not Disturb feature is active. Note Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 25: Phone Cable Lock

    Another phone that shares your line has a connected call. See Shared lines, on page Encrypted call Secure calls, on page Do Not Disturb Do Not Disturb, on page Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 26: Energy Savings

    Call Park, on page Energy savings Your phone supports the Cisco EnergyWise program. Your system administrator may set up sleep (power down) and wake (power up) times for your phone to save energy. If your phone is scheduled to sleep, the Lock button begins to blink 10 minutes before the scheduled sleep time..
  • Page 27: Gestures

    By default, the home screen is displayed when you unlock your phone. You can configure your phone to unlock to the phone application. Related Topics Awake to Phone application, on page 13 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 28: Unlock Screen

    Enter a PIN and tap Continue. Your PIN must be at least four digits. Step 7 Enter your PIN again and tap OK to confirm your PIN. Add password The phone must be unlocked to set or reset your password. Note Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 29: Reset Lost Pin Or Password

    Reset your PIN or password. Your phone is now unlocked and your new PIN or password is ready to use. Awake to Phone application Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Security. Step 4 Tap Default App. Step 5 Select Awake to phone app. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 30: Cisco Extension Mobility

    Lock screen Cisco Extension Mobility Cisco Extension Mobility allows you to configure any Cisco DX600 Series phone as your own temporarily. After you sign in to Extension Mobility, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure Extension Mobility for you.
  • Page 31: Sign In To Extension Mobility From Settings

    Sign Out of Extension Mobility from Lock screen Procedure Tap Sign Out. Sign Out of Extension Mobility from Settings Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Extension Mobility. Step 4 Tap Sign Out. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 32: Set Screen Timeout

    • WebEx • Visual Voicemail The Setup Assistant runs automatically the first time that you use your Cisco DX600 Series phone. If you choose not to use the Setup Assistant, you can set up these applications through the Settings application.
  • Page 33: Home Screen

    Work spaces Multiple work spaces are available for you to set up. Each work space holds a variety of widgets and shortcuts in any configuration. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 34: Navigate Work Spaces

    WebEx Display upcoming WebEx meetings. Set up home screen Add applications, widgets, and folders, or change your wallpaper to set up your home screen. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 35: Add Application Icon To Home Screen

    Remove widget or icon Procedure Step 1 Long press the widget or icon. Step 2 Drag the widget or icon up to Remove. The widget or icon is deleted and Remove disappears. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 36: Change Wallpaper

    Share menu. In any application that supports the Share menu, tap Share to view the sharing options. On-screen keyboard An on-screen keyboard pops up automatically when you select a text input field. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 37: Cleaning And Maintenance

    Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 38: Cleaning And Maintenance

    Phone features Cleaning and maintenance Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 39: Calling Tasks

    Contact your system administrator for more information. Answer call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 40: Disconnect Call

    • A Call Chaperone user cannot answer an incoming call while calls are chaperoned. Disconnect call To end a call, simply hang up. The following table provides more details. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 41: Hold And Resume

    • Your system administrator determines the duration between Hold Reversion alerts. • When a call is chaperoned, the call chaperone cannot use Hold. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 42: Put Call On Hold

    With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset. Mute or unmute call Procedure Step 1 To mute a call, press Step 2 To unmute a call, press again. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 43: Place Call

    Place call with speakerphone Procedure Step 1 Press Step 2 Enter a number. Place call when another call is active Procedure Step 1 Press Step 2 Press Step 3 Enter a number. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 44: Redial Number

    Step 1 Press to stop your video. Step 2 Press again to resume video transmission. Automatic video transmission By default, your phone automatically transmits video during a video call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 45: Stop Automatic Video Transmission

    Tap X to stop showing self-video. During a video call, self-video disappears after a few seconds. Visual Voicemail Visual Voicemail allows you to manage your voice messages. You can also access your voice messages in the Unified Inbox application. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 46: Set Up Visual Voicemail

    View voice message details Procedure Tap a voice message to view details. Reply to voice message Procedure Step 1 Tap a voice message to view details. Step 2 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 47: Forward Voice Message

    You can use special features and services that may be available on your phone to place calls. For more information about these options, contact your system administrator. Tips • For more information about using your Cisco Extension Mobility prefix to place a call, see Cisco Extension Mobility, on page •...
  • Page 48: Mobile Connect And Mobile Voice Access

    ◦ The number is blocked by you or your carrier (shown as Unknown Number). ◦ The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but the database entry is 1-408-999-6666.
  • Page 49: Put Call Picked Up On Mobile Phone On Hold

    Choose whether to turn Mobile Connect on for all configured phones or just one: • All phones: Enter 2. • One phone: Enter 1 and enter the number that you want to add as a remote destination, followed by #. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 50: Turn Off Mobile Connect From Mobile Phone

    Press a line button or use cBarge. Only phones that use shared lines have cBarge. • Meet Me: Allows you to create or join a conference by calling a conference number. Ad hoc conference Ad hoc conference allows you to call each participant. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 51: Call Participants To Create Conference

    • A Call Chaperone user can conference only the first caller. The other participants in the conference can conference subsequent callers. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 52: Join Together Existing Calls On Single Phone Line

    • If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized. For more information, see Secure calls, on page • A Meet Me conference ends when all participants hang up. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 53: Start Meet Me Conference

    Participants are listed in the order in which they join the conference with the most recent additions at the top. Step 2 To remove any conference participant, highlight the participant and tap End Call. You can remove participants only if you initiated the conference call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 54: Call Forward

    • When you switch an in-progress call from your mobile phone to Cisco DX600 Series phones that share the same line (Session Handoff), the phone disables the Call Forward feature. The Call Forward feature returns when the call ends.
  • Page 55: Set Up And Cancel Call Forward All From Phone

    You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).
  • Page 56: Store And Retrieve Active Call With Call Park

    To retrieve the call, tap the flashing Direct Call Park button. If your administrator has not configured a reversion directory number, the parked call reverts to the phone that parked the call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 57: Call Pickup

    Enter the group pickup number. If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, tap Answer to connect to the call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 58: Answer Call Ringing On Another Extension In Group Or In Associated Group

    • You cannot use Transfer to redirect a call that is on hold. Tap Resume to remove the call from hold before transferring it. • When a call is chaperoned, the call chaperone cannot use transfer. • To redirect a call to a voice message system, tap iDivert. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 59: Transfer Call Without Talking To Transfer Recipient

    You can also contact your system administrator to configure a longer timeout value. • When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that shares the same line (Session Handoff), the Divert feature is disabled on the Cisco DX600 Series phone. The Divert feature returns when the call ends.
  • Page 60: Send Active, Ringing, Or Held Call To Voice Message System

    Calling tasks Dial from corporate directory on personal computer using Cisco Web Dialer Send active, ringing, or held call to voice message system Procedure Step 1 Tap Divert. If you have no redirect options available, the call transfers to your voice message system.
  • Page 61: Dial From Corporate Directory On Phone

    • If both DND and AutoAnswer are enabled, only intercom calls autoanswer. • When you switch an in-progress call from your mobile phone to a Cisco DX600 Series phone that share the same line (Session Handoff), the Cisco DX600 Series phone disables the DND feature. The DND feature returns when the call ends.
  • Page 62: Hunt Groups

    Tap Sign In. You are now signed into the Hunt Group. Step 2 Tap Sign Out. Active call movement You can switch active calls between the desktop phone and your mobile phone or other remote destination. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 63: Switch Active Call On Desk Phone To Mobile Phone

    Tap Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone. Cisco Unified IP phones that share the same line display a Remote in Use message. Intercom calls You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute enabled.
  • Page 64: Place Intercom Call To Preconfigured Intercom Number

    • You cannot place an intercom call on hold. Note If you sign in to the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.
  • Page 65: Receive Intercom Call

    • Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (Line Status Pickup only). • Line Status Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 66: Use Line Status Pickup To Answer Ringing Call

    • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. You can switch between multiple calls on one or more lines. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 67: Switch Between Calls On One Line

    The phone places the active call on hold and the selected call resumes. Remove call from hold on current line Procedure Step 1 Highlight the appropriate call. Step 2 Tap Resume. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 68: Place Call While Another Call Is Active (Using Different Line)

    The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated. Protected call The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a Protected Device in Cisco Unified Communications Manager Administration.
  • Page 69: Vpn Client

    Cisco determines that a device that is engaged in a call is either trusted or untrusted. Lock or shield icons Note are not displayed on a Cisco DX650 screen when a call is to or from an untrusted device, even though the call might be secure.
  • Page 70: Shared Lines

    • Single-button barge allows you to press a line button to barge a call (if only one call is on the line). • Multitouch barge allows you to view call information before barging. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 71: Barge Features

    • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 72: Prevent And Allow Others To View Or Barge Calls On Shared Line

    Step 1 Set up speed-dial numbers. Step 2 To place a call, tap a speed-dial icon. Or, drag the icon to the idle screen to prepopulate the phone number. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 73: Make Call Using On-Hook Abbreviated Dial

    Tap Report Caller. Your phone displays the message The caller has been reported as malicious. Your administrator receives notification about the call with supporting information to take appropriate actions. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 74 Calling tasks Suspicious call trace Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 75: Rings And Message Indicator Customization

    You can customize your phone to have up to six distinctive ringtones. In addition, you can have a default ringtone. Related Topics User Options web page actions, on page 71 Line settings on web, on page 77 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 76: Change Ringtone

    Before you can access this setting, your system administrator might need to enable it for you. Procedure Step 1 Log in to your User Options web pages. Step 2 Access your call ring pattern settings. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 77: Change Audible Voice-Message Indicator

    You can adjust the characteristics of the phone screen. Change phone screen language Procedure Step 1 Log in to your User Options web pages. Step 2 Access your user settings. Step 3 Select a language. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 78: Change Phone Screen Brightness

    Access your line text label settings. Networks Connect your Cisco DX650 to a network before launching an Internet application such as the email or browser application. You can connect to an Ethernet or wireless network. Wi-Fi is disabled while your phone is connected to an Ethernet network.
  • Page 79: Connect To Wired Network

    Tap Add Network. Step 5 Enter the Network Service Set Identifier (SSID), select the Security, enter your credentials and tap Save. Step 6 Select the network and tap Connect. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 80: Edit Wireless Network

    Depending on your security settings, you may need to connect to a web proxy to access the Internet. If a VPN is enabled, you cannot use a web proxy with that VPN. Contact your system administrator for more information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 81: Add Web Proxy

    Tap Proxy Settings. Step 5 Tap and hold a proxy from the list of available proxies. Step 6 Tap Modify. Step 7 Edit the Web Proxy settings and tap Save. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 82: Delete Web Proxy

    Your system administrator sets up the AnyConnect VPN application. AnyConnect VPN allows you to have secure remote access to corporate resources on your Cisco DX650. For security reasons, it is usually recommended that you connect to a VPN through a wired network connection.
  • Page 83: Autonetdetect

    Password persistence If your system administrator enables the Password Persistence feature for a VPN connection profile that is set up with Cisco Unified Communications Manager, the AnyConnect VPN application will store a previously successful password. You cannot change a working password.
  • Page 84: Connect To Vpn

    Disconnect from VPN Procedure Step 1 Step 2 Tap Settings. Step 3 Tap More. Step 4 Tap VPN. Step 5 Tap and hold a VPN connection. Step 6 Tap Disconnect. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 85: Delete Vpn Connection Profile

    Delete VPN connection profile Procedure Step 1 Step 2 Tap Settings. Step 3 Tap More. Step 4 Tap VPN. Step 5 Tap and hold a VPN connection. Step 6 Tap Delete Network. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 86 Phone customization and settings AnyConnect VPN Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 87: User Options Web

    C H A P T E R User Options web pages Your Cisco DX650 is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you control features, settings, and services for your phone.
  • Page 88: Select Device From User Options Web

    User Options web pages Select device from User Options web page The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, and Fast Dials.
  • Page 89: Set Up Speed-Dial Buttons

    You must first subscribe to a phone service before accessing it on your phone. The services available for your phone depend on the phone system configuration and the services you subscribed to. Contact your system administrator for more information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 90: Subscribe To Service

    Select Find. Change or end services Procedure Step 1 On your User Options web page, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 91: Change Service Name

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.
  • Page 92: Change Browser Password

    Sign in to your User Options web page. Step 2 Select User Options > User Settings. Step 3 In the User Locale area, select an item from the Locale drop-down list. Step 4 Select Save. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 93: Change Phone Display Language

    (optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. Step 5 In the Incoming Call Forwarding area, select Call Forward settings for various conditions. Step 6 Select Save. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 94: Change Voice Message Indicator Setting For Each Line

    In the Audible Message Waiting Indicator area, select from various settings. Note By default your phone displays a steady red light from the handset light strip to indicate a new voice message. Step 6 Select Save. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 95: Change Or Create Line Text Label That Appears On Phone Screen

    Set up phone and access list for Mobile Connect You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 96: Add New Remote Destination

    • Ring this destination only if the caller is in the allowed access list that you select. • Do not ring this destination if the caller is in the blocked access list that you select. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 97: Cisco Web Dialer

    Step 10 Select Save. Cisco Web Dialer Cisco Web Dialer allows you to place calls on your phone to directory contacts by selecting items in a web browser. Your system administrator configures this feature for you. Use WebDialer with User Options directory...
  • Page 98: Log Out Of Webdialer

    Web Dialer-enabled online directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 99: Calendar

    Upcoming appointments are listed on the right side of the screen. Calendar reminders appear on the notification bar. The Calendar application is integrated with the Cisco WebEx application. Calendar account The Calendar application shares account settings with the Email application. If your email account is already set up, you do not need to enter that account information again for the Calendar application.
  • Page 100: Add Calendar Account

    Applications Add calendar event On first use, you are prompted to sign in to Cisco WebEx, where you must enter a valid WebEx account user ID and password. Use the Calendar application to set up multiple calendar accounts. ActiveSync can be set up with Google, Yahoo, and other accounts.
  • Page 101: Delete Event

    Tap Start. Join scheduled WebEx meeting Tap Join. Settings The Calendar application allows you to edit your settings for declined events, alerts and notifications, and your default reminder time. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 102: Hide Declined Events

    Step 3 Tap Set Alerts & Notifications. Select ringtone Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Select Ringtone. Step 4 Select a ringtone and tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 103: Edit Vibrate Settings

    Tap an entry in your contact list to view details for that contact. From the contact details screen, you can edit the contact details, mark the contact as a favorite, place a call, start a chat, start a Cisco WebEx meeting, or send an email message to that contact.
  • Page 104: View Recent Activity

    Step 2 Step 3 Edit the contact information. Step 4 Tap Done. Remove contact Procedure Step 1 Select a contact. Step 2 Step 3 Tap Delete. Step 4 Tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 105: Join Contacts

    Mark contact as favorite Procedure Step 1 Select a contact. Step 2 Step 3 again to unmark the contact as a favorite. Groups Use groups to organize your contacts. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 106: Add Group

    Step 2 Step 3 Tap Delete. Add contact to group Procedure Step 1 Select a group. Step 2 Tap New Contact. Step 3 Select a contact. Step 4 Tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 107: Edit Group

    Step 2 Step 3 Make your changes and tap Done. Search While your Cisco DX650 is connected to a network, search for contacts in: • Your local contacts • Microsoft Exchange Global Address List (GAL) • Cisco User Data Services (UDS) •...
  • Page 108: Import Contacts

    Step 2 Tap Settings. Step 3 Tap Display Options. Availability Availability is displayed when you are signed in to the Jabber IM application. Availability shows the status of local contacts. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 109: Email

    View email messages from an individual or a combined inbox. While an email message is open, the inbox is displayed in the left tab. Tap the Mailbox button at top left of the email message screen to return to the mailbox. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 110: Refresh Inbox

    Enter your search query into the search bar. Send email message Procedure Step 1 Step 2 Enter the recipient email address, enter the subject, and compose the message. Step 3 Tap Send. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 111: Save Email Message Draft

    Forward email message Procedure Step 1 Step 2 Enter the email address. Step 3 Tap Send. Add attachment to email message Procedure Step 1 Step 2 Select a file. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 112: Add Cc Or Bcc Recipient

    Enter the email address in the Cc or Bcc field. Delete email message Delete multiple email messages Procedure Step 1 Check the email messages. Step 2 Delete folder Procedure Step 1 Long press a folder. Step 2 Select Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 113: Move Email Message

    Mark multiple email messages as favorites Procedure Step 1 Check the email messages. Step 2 Mark email message as new Procedure Step 1 Check the email message. Step 2 Tap Mark Unread. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 114: Mark Multiple Email Messages As New

    Search email messages Procedure Step 1 Step 2 Select a search type. Step 3 Enter your search query. Set sorting options Procedure Step 1 Step 2 Tap Sorting Options. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 115: Add Signature To Email Messages

    Select a frequency. Reset email account password Procedure Step 1 Step 2 Tap Account Settings. Step 3 Tap Incoming Settings. Step 4 Enter your new password in the Password field. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 116: Select Ringtone

    Add Jabber IM account Enter all credentials before you save account settings. The application tries to authenticate credentials before saving and prompts you to try again when you enter incorrect information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 117: Signing In

    Tap your status at the top left of the screen. Step 2 Tap Enter your custom status. Step 3 Enter the text for your status. Step 4 Select an availability status. Step 5 Tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 118: Delete Custom Status

    Tap Done. Contact requests While you are signed in to the Jabber IM application, you will receive a notification in the notification bar if you receive a new contact request. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 119: View Contact Requests

    Tap Show Offline Contacts. Unsynced contacts You can use the Chat application to communicate with unsynced contacts. Unsynced contacts are contacts that you have not added to your chat contacts. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 120: Add Unsynced Contact To Chat Contacts

    Step 1 Tap Emoticons. Step 2 Tap an emoticon to insert it into the conversation. End conversation Procedure Command or Action Purpose Step 1 Step 2 Tap End chat. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 121: Search

    Tap Sounds and vibrate. Step 4 Check the sound and vibrate options that you want. Enable status bar notifications Procedure Step 1 Step 2 Tap Settings. Step 3 Check Message notifications. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 122: Set Profile Photo

    Step 2 Tap Sign Out. Unified Inbox The Unified Inbox application lets you manage all communications at a glance. The Unified Inbox application has two display modes: • Contacts View Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 123: View Communications With Contact

    You can also swipe an email message to the left or right to navigate to the next (left) or the previous (right) email message. View visual voice message Procedure Tap a voice message to view it. Play visual voice message Procedure Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 124: Reply To Visual Voice Message

    Tap an event to view the event details. The event information is displayed on the left, and the participants are displayed on the right. Join WebEx meeting Tap Join or Start if you are viewing an event that is a Cisco WebEx meeting that is about to start. Reorder panels Procedure...
  • Page 125: Unified Inbox Widget

    A popup at the bottom of the screen identifies the current speaker. Note that you cannot share your desktop or a presentation in a Cisco WebEx meeting from the Cisco DX650. The meeting host can drag the WebEx ball during a meeting to change presenters and mute or unmute participants.
  • Page 126: Start Instant Webex Meeting

    Step 3 Tap Start Meeting. Step 4 When prompted to call in, select Connect using the internet. Schedule new WebEx meeting Use the Calendar application to schedule a Cisco WebEx meeting. Start scheduled WebEx meeting Procedure Step 1 Tap Start.
  • Page 127: Join Webex Meeting By Meeting Number

    Enter your message and tap Send. Chat with everyone Procedure Step 1 View the participant list. Step 2 Tap Chat with everyone. Step 3 Enter your message and tap Send. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 128: Invite More Participants To Webex Meeting

    Procedure In a Cisco WebEx meeting, tap WebEx widget Use the WebEx widget to display, schedule, and start Cisco WebEx meetings on your home screen. More applications ™ Use the Google Play Store to find and add applications to your phone. Depending on your security settings, the Google Play Store may not be available.
  • Page 129: Remove Application

    Some applications found in the Google Play Store may have hardware requirements that are not available on your phone, such as GPS or a rear-facing camera. Cisco cannot guarantee that an application that is downloaded from a third-party site will work. UCM App Use the UCM app to install or remove applications that are provisioned for your phone by your system administrator.
  • Page 130 Applications Remove application Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 131: Accessories

    USB accessories, page 121 Bluetooth Cisco DX650 supports Bluetooth 2.1+EDR, with headsets that support Hands-Free Profile (HFP) for voice communications and Advanced Audio Distribution Profile (A2DP) for streaming audio. Cisco DX650 also supports Object Push Profile (OPP) for generic file exchange over Bluetooth, and Human Interface Device (HID) protocol for connecting a keyboard or mouse.
  • Page 132: Enable Bluetooth

    Enable Bluetooth You can use a Bluetooth device up to 30 feet (10 meters) away from your Cisco DX650. However, for best performance, it is recommended that you use Bluetooth devices within 10 feet (3 meters) of the Cisco DX650.
  • Page 133: Sharing Files

    Step 1 Tap More. Step 2 Tap Show received files. Make phone discoverable Tap the name of your phone to make it discoverable. Your Cisco DX650 will be discoverable for 120 seconds. Set Bluetooth device name Procedure Step 1 Tap More.
  • Page 134: External Monitor

    • 1680 x 1050 • 1280 x 720 (720p) If Cisco DX650 enters sleep mode, the external monitor enters sleep mode too. When the phone is locked, the external monitor is also locked and cannot be used until the phone is unlocked.
  • Page 135: Set Monitor Orientation

    Step 2 Tap Settings. Step 3 Select External Display. Step 4 Select Auto Launch. Step 5 Select up to three applications to automatically launch on the external monitor. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 136: Move Application To External Monitor

    Select Open in Phone Display. HDCP support Cisco DX600 Series phones support Digital Rights Management (DRM) protected content. For example, your phone plays video that is purchased from the Google Play Store. To prevent unauthorized copying of HD video using the HDMI port, it is required that an HDMI monitor (or any HDMI sink device) that is connected to the phone must be HDCP compliant.
  • Page 137: Virtual Desktop Infrastructure

    Some applications on a remote desktop are designed for a larger screen size. To avoid cutting off part of an application in a virtual desktop client, Cisco recommends that you set the remote desktop to a larger screen size than 1024 x 600.
  • Page 138: Usb Keyboard And Mouse

    Cisco DX650 screen size. USB memory stick Insert a USB memory stick into the USB port to expand the available disk space of the Cisco DX650. The USB memory stick is mounted at /sdcard/external/usb-sda1. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
  • Page 139: Usb-Powered Hub

    A USB console cable is typically used only for debugging by a system administrator. For more information about how to use a USB console cable, contact your system administrator. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 140 Accessories USB console cable Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 141: Safety And Performance Information

    • Accessibility features, page 129 Safety and performance information Power outages and other devices can affect your Cisco DX650. Power outage Your access to emergency services through the phone application depends on the phone being connected to a network. If there is an interruption in the power supply for your router, Service and Emergency Calling Service dialing will not function until power is restored.
  • Page 142: Emergency Response Notification For Phone

    Emergency response notification for phone Emergency response notification for phone When you open the Phone application on your Cisco DX650 for the first time, the Emergency Response Notification dialog box alerts you that your ability to dial emergency numbers may be hindered because you are using a VoIP network.
  • Page 143: Fcc Compliance Statements

    Product safety, security, accessibility, and related information Headset safety Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good-quality cables and connectors.
  • Page 144: Ce Marking

    • Connect the equipment to an outlet other than the receiver’s • Consult a dealer or an experienced radio/TV technician for assistance CE marking For Cisco DX650, the CE mark and class-2 identifier are affixed to the equipment and packaging. Cryptographic information NOTICE This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use.
  • Page 145: Problem Report Tool

    Step 6 Send the email report to your system administrator. Accessibility features Cisco DX650 provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 146: Change Font Size

    Change touch and hold delay Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Accessibility. Step 4 Tap Touch & hold delay. Step 5 Select a short, medium, or long delay. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 147: Enable Spoken Passwords

    Toggle TalkBack on. Step 6 Tap OK. Enable web scripts Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Accessibility. Step 4 Tap Install web scripts. Step 5 Tap Allow. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 148 Product safety, security, accessibility, and related information Enable web scripts Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...

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Dx600 series