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Business Calls with Single Phone Number
Tips
• When you call Mobile Voice Access, you must enter the number that you are calling and your PIN if
any of the following are true:
• If you incorrectly enter any requested information (such as mobile phone number or PIN) three times
in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact
your system administrator for assistance.
Put Call Picked Up on Mobile Phone On Hold
Procedure
Step 1
Tap Enterprise Hold (name may vary).
The other party is placed on hold.
Step 2
On your mobile phone, tap Resume (name may vary).
Connect to Mobile Voice Access
Procedure
Step 1
From any phone, dial your assigned Mobile Voice Access number.
Step 2
Enter the number that you are calling from, if prompted, and your PIN.
Turn On Mobile Connect From Mobile Phone
Procedure
Step 1
Dial your assigned Mobile Voice Access number.
Step 2
If requested, enter your mobile phone number and PIN.
Step 3
Press 2 to enable Mobile Connect.
Step 4
Choose whether to turn Mobile Connect on for all configured phones or just one:
Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
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◦ The number you are calling from is not one of your remote destinations.
◦ The number is blocked by you or your carrier (shown as Unknown Number).
◦ The number is not accurately matched in the Cisco Unified Communications Manager database;
for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your
number is 408-999-6666, but the database entry is 1-408-999-6666.
Calling Tasks
OL-28931-01
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