Telephony Features For The Cisco Ip Phone - Cisco 7800 series Administrator's Manual

Telephony Features for the Cisco IP Phone

Telephony Features for the Cisco IP Phone
After you add Cisco IP Phones to Cisco Unified Communications Manager, you can add functionality to the
phones. The following table includes a list of supported telephony features, many of which you can configure
by using Cisco Unified Communications Manager Administration.
For information about using most of these features on the phone, see the Cisco IP Phone 7800 Series User
Guide. See
programmable buttons and dedicated softkeys and feature buttons.
Cisco Unified Communications Manager Administration also provides several service parameters that
Note
you can use to configure various telephony functions. For more information on accessing and configuring
service parameters, see the documentation for your particular Cisco Unified Communications Manager
release.
For more information on the functions of a service, select the name of the parameter or the question mark
(?) help button in the
Feature
Abbreviated Dialing
Actionable Incoming Call Alert
AES 256 Encryption Support for
Phones
Agent Greeting
Any Call Pickup
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
112
Feature Buttons and Softkeys, on page 127
Product Specific Configuration
Description and More Information
Allows users to speed dial a phone number by entering an assigned index code (1-199) on
the phone keypad.
You can use Abbreviated Dialing while on-hook or
Note
off-hook.
Users assign index codes from the Self Care Portal.
Provides different options to control the incoming call alerts. You can disable or enable the
call alert. You can also activate or deactivate the caller ID display.
Because the Cisco IP Phone 7811 does not have line key, it enables the call alert by
Note
default but cannot disable it.
See Actionable Incoming Call Alert,
Enhances security by supporting TLS 1.2 and new ciphers. For more information, see
Supported Security Features, on page
Allows an agent to create and update a prerecorded greeting that plays at the beginning of a
customer call, before the agent begins the conversation with the caller. The agent can prerecord
a single greeting or multiple ones as needed.
See Enable Agent Greeting, on page
Allows users to pick up a call on any line in their call pickup group, regardless of how the
call was routed to the phone.
See call park information in the documentation for your particular Cisco Unified
Communications Manager release.
for a list of features that can be configured as
window.
Product Specific Configuration, on page
97.
149.
131.