Transfer, Park & Hold Calls; Transferring Calls - Lucent Technologies Index User Manual

Transfer, Park & Hold Calls
Using Transfer, Park & Hold

Transferring Calls

38GDE00001SAD - Issue 8 January 2000
After answering a call, you can hold it or transfer it. You can also make an
enquiry call and then switch between calls. You can hold a call (where only
you can retrieve it) or park the call (where other extensions can retrieve it).
Remember that calls transferred to an extension with diverts set, follow those
diverts just like normal calls.
You can transfer a call to an extension that is ringing or giving busy tone. If
the call waits unanswered for too long it may recall to your extension.
To do an unannounced transfer:
1. Dial RECALL to hold your current call. Do not replace the handset as this
parks the call (see page 14).
2. Dial the extension to which you want to transfer the call.
3. Replace the handset (you can do this even if you hear ringing or busy
tone).
To do an announced transfer:
1. Dial RECALL to hold your current call. Do not replace the handset as this
parks the call (see page 14).
2. Dial the extension to which you want to transfer the call.
3. If unanswered, dial RECALL to retrieve the held call.
4. If answered, ask if they wish to accept the transfer.
5. If okay to transfer the call, replace the handset.
6. If not okay to transfer the caller, dial RECALL to retrieve the held call.
Transfer, Park & Hold Calls – Page 13
INDeX Standard Telephone User's Guide