Technical Service - Custom Engineering KPM150H User Manual

10 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
for KPM150H
Find the product and the firmware label
located on the side of the printer.
1
for B202H
Find the product and the firmware label
located on the bottom of the printer.
E
A R
M W
F I R
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L A B
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P R
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L A B
10. TECHNICAL SERVICE
2
hardware release
XXXXXXXXXXXXXX
xxxxxx xxx xxxx xxxx
xxxxxx xxx xxxx xxxx
0000000000000000000
serial number
product code
(14 digits)
The product label shows the product code,
the serial number and the hardware release.
3
E xx
firmware type
The firmware label
shows the firmware type.
KPM150H-AERO 103
User manual
Rx