1. Manuals
  2. Brands
  3. Custom Engineering Manuals
  4. Printer
  5. TG02H
  6. User manual

Custom Engineering TG02H User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

USER MANUAL
TG02H

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the TG02H and is the answer not in the manual?

Questions and answers

Related Manuals for Custom Engineering TG02H

Summary of Contents for Custom Engineering TG02H

  • Page 1 USER MANUAL TG02H...
  • Page 3 CUSTOM S.p.A. THE CE MARK AFFIXED TO GENERAL SAFETY INFORMATION Your attention is drawn to the following THE PRODUCT CERTIFY Via Berettine 2/B actions that could compromise the char- THAT THE PRODUCT SAT- 43010 Fontevivo (PARMA) - Italy acteristics of the product: ISFIES THE BASIC SAFETY Tel.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000003000...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 7 SPECIFICATION ............. 51 7.1 ...

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.
  • Page 12 Model with illuminated paper bezel 1. Device 2. Locking ring 3. Paper roll 4. Disks for the paper roll containment 5. Installation instruction sheet •  Open the device packaging. •  Take out the device. •  Take out the rest of the content. • ...

  • Page 13: Device Components

    2.2 Device components Standard models 1. Paper out 9. Device chassis 2. Connector for near paper end sensor (external) 10. Sensor for paper detection 3. Status led 11. Paper jam sensor 4. Power supply port 12. Paper input 5. AUX port (optional) 13.
  • Page 14 Model with illuminated paper bezel 9. Serial RS232/TTL coniguration 1. Inspection door 2. Illuminated paper bezel 10. Device chassis 3. Paper out 11. Sensor for paper detection 4. Connector for near paper end sensor (external) 12. Paper jam sensor 5. Power supply port 13.

  • Page 15: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 16: Key Functions: Power Up

    2.4 Key functions: power up POWER UP Hold Hold down down printing printing FONT TEST SETUP report Fast Fast push push skip the enter the SETUP MODE SETUP mode Fast Fast push push next modify parameter parameter...

  • Page 17: Key Functions: Standby

    2.5 Key functions: standby STANDBY Fast Fast push push Printing Advance the paper demo ticket (preset length)

  • Page 18: Status Led Lashes

    2.6 Status led lashes The Status led indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION PRINTER OFF GREEN (Standard model) PRINTER ON: NO ERROR BLUE (Model with illuminated...

  • Page 19: Installation

    3 INSTALLATION 3.1 Fastening Model with illuminated paper bezel The device is provided with four ixing holes on the front of device (see following igure). To fasten the device on a panel,  use four M3 screws by following the scheme A. SCHEME A Fixing on the rear side of the panel No.4 M3 button No.4 threaded nuts head screws The drilling on the panel must comply with the measures shown in the following pages.
  • Page 20 Standard model The device is provided with four ixing holes on the front of device (see following igure). To fasten the device on a panel,  use four M3 screws by following the schemes B or C. No.4 M3 flat head screws No.4 threaded nuts SCHEME B Fixing on the front side of the panel No.4 M3 square No.4 threaded nuts neck screws SCHEME C Fixing on the rear side of the panel...
  • Page 21 Drilling for mounting on panel with SCHEME A ±0.1 Drilling for mounting on panel with Drilling for mounting on panel with SCHEME B SCHEME C ±0.1 ±0.1 NOTE: All the dimensions shown in igures are in millimetres.

  • Page 22: Paper Roll Holder Assembly

    3.2 Paper roll holder assembly Left side This side facing down Fix the paper roll pin to the bracket with the supplied screw. Follow the assembly direction shown in the detail box. Right side SEE NEXT PARAGRAPHS Use the three threaded inserts on the frame to secure the bracket in one of 5 positions illustrated on the next page.
  • Page 23 Mounting positions (right side or left side)

  • Page 24: Connections

    3.3 Connections The following igure shows the possible connections for the device. ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB. Optional port Near paper end Power supply Input/output (optional) signal...

  • Page 25: Pinout

    3.4 Pinout POWER SUPPLY Male 4 ways JST connector (90°) [JST00621 B4PS-VH(LF)(SN)] 1 OUT 2 +Vin 3 GND 4 IN ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female JST connector Power supply cable series VHR-4N or VHR-4M Cable Signal color...
  • Page 26 RS232/TTL SERIAL INTERFACE Female RJ45 connector 1 +3.3V 2 GND 3 TX During transmission, takes the values “0” and “1” depending on data 4 RX During reception, takes the values “0” and “1” depending on data 5 RTS When “0”, printer is ready to receive data 6 +Vi 7 EN-3V3 8 IO...
  • Page 27 NEAR PAPER END Male 4 ways JST connector (S4B-PH-SM4-TB) 1 +3.3V 2 NPE (in) 3 GND 4 VLED-SENS NOTE: Cable for near paper end sensor. The following igure shows the connector pinout of the near paper end sensor cable for the device: Female JST connector Cable for near paper end senor series PHR-4 Cable Signal color +3.3V Blue Black...
  • Page 28 AUX INTERFACE (OPTIONAL) Molex male connector 53261-0571 series (90°) 1 +Vin 2 GND 3 AUX-IN1 4 AUX-IN2 5 AUX-OUT1 NOTE: AUX Cable. The following igure shows the connector pinout of the AUX cable for the device: Female MOLEX connector AUX cable series 51021-0500 Cable Signal color +Vin Black Yellow AUX-IN1 Orange AUX-IN2 Blue AUX-OUT1...

  • Page 29: Serial Port Setting

    3.5 Serial port setting Appropriately conigure the type of serial communication by connecting the pads according to one of the two schemes  shown in the igure (use a soldering iron). The device leaves the factory with the serial RS232 coniguration. WARNING: Paying attention to not heat excessively the closer components, to avoid to damage them. Serial RS232 Serial TTL JP11 JP11 In the serial protocol, the signals which distinguish the communication are TD, RD, and RTS if the RTS/CTS protocol has been selected while, if the XON/XOFF protocol has been selected, the signals are TD and RD.
  • Page 30 Transmission format NEXT START PARITY STOP BIT 0 BIT 1 BIT 2 BIT 3 BIT 4 BIT 5 BIT 6 BIT 7 START Notes: (1) Bit 7 is present if only in the printer set-up is enabled 8 bit/char as data length. (2) Parity Bit is preset if only in the printer set-up the parity is enabled.

  • Page 31: Driver And Sdk

    3.6 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver per Windows XP From the START menu, press Run Driver per Windows VISTA (32/64bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 33: Operation

    4 OPERATION 4.1 Switch the device ON IN DC 12-24V 0.7-0-4A Standard model Power supply cable Model with illuminated paper bezel (not included) External power supply unit (optional) Connect the power supply cable to the device. The status LED lights green (standard model), Use the type of electrical power supply the printer bezel lights blue (model with illuminated indicated on the label.

  • Page 34: Loading The Paper Roll

    4.2 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the printer to locate and remove any scraps of paper. PREVIOUS PARAGRAPHS Adjust the paper roll holder following Insert on the pin, the disk of containment, the instructions provided in the paragraph the paper roll and the disk of containment.
  • Page 35 ROOM Wait until the paper is automatically loaded.

  • Page 36: Issuing Ticket

    4.3 Issuing ticket Printing Paper Ticket Paper Serrated head input withdrew output Blade The device starts the ticket printing. The user picks up the ticket by pulling it slightly towards you. The ticket is cut from the serrated blade. Ticket Paper printed output...

  • Page 37: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. Code Table [num] ......: 00 Font Type........: International Speed/quality......: Normal PaperEnd Buffer Clear ....: Disabled Print density.......: 0% [LF] to enter setup [FF] to exit setup The printer prints the report with parameters for printer settings Enter printer setup...

  • Page 38: Setup Report

    PRINTER NAME and TG02H printer FIRMWARE MODULES SCODE <code> rel 1.00 FCODE <code> rel 1.00 RELEASE PRINTER SETTINGS PRINTER TYPE ........TG02H PRINTING HEAD TYPE ......KF2002 INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DEVICE DYNAMIC RAM TEST......OK STATUS EEPROM TEST........OK HEAD VOLTAGE = 04.84 HEAD TEMPERATURE [°C]...

  • Page 39: Printer Status

    5.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE...

  • Page 40: Printer Parameters

    5.4 Printer parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 115200 9600 57600...
  • Page 41 Setting the USB port as a virtual serial port: USB VIRTUAL COM Disabled = Virtual COM disabled Enabled = Virtual COM enabled NOTA: To use this coniguration it is necessary to install an addictional driver. PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse enables printing rotated 180 degrees AUTOFEED CR Setting of the Carriage Return character: Disabled =...
  • Page 42 SPEED / QUALITY Setting of printing speed and printing quality: Normal High Quality PAPEREND BUFFER Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper: CLEAR = The data remain in the receive buffer. When the paper runs out, the printer Disabled keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded.

  • Page 43: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 45: Maintenance

    6 MAINTENANCE 6.1 Printer paper jam Lift the inspection door and take out the damaged paper In the 'normal' printing conditions the inspection door is down. In case of paper jam the inspection door is lifted from Pull the damaged paper to this one, generating the condition of 'Jam'.

  • Page 46: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Sensors...

  • Page 47: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below Sensors Case Disconnect the power supply cable Disconnect the power supply cable Clean the printer sensor To clean the machine, by using compressed air use compressed air or a soft cloth. ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 48 Paper path Printing roller Disconnect the power supply cable Disconnect the power supply cable ISOPROPYL ALCOHOL Open the inspection door and clean Clean the printing roll by using the area involved in the passage of paper a non-abrasive cloth moistened with isopropyl. by using compressed air.

  • Page 49: Upgrade Irmware

    Install on the PC used for printer upgrading the UPG- CEPRN software available in the download area of the web site www.custom.biz. 9. Select item USB and then select the USB device among those proposed (e.g. TG02H): Update via USB interface ATTENTION: Custom TG02H Only ...
  • Page 50 10. After a few minutes a message on the screen warns that the update is completed. 11. Print a new SETUP report to verify the new irmware  release (see chapter 5).

  • Page 51: Specification

    7 SPECIFICATION 7.1 Hardware speciications Operating temperature Head temperature, Sensors paper presence, paper jam Emulations ESC/POS™ Windows XP, VISTA (32/64bit), Windows 7 (32/64bit), Printing driver Windows 8 (32/64bit), Linux, Android INTERFACES USB port 12 Mbit/sec (USB 2.0 full speed) RS232/TTL serial port from 1200 to 115200 bps AUX port MEMORIES...
  • Page 52 12cpi: Height/Width from 1 to 4, bold, reverse, underlined, italic Printing format 12/16, 16/22 cpi: Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see par. 7.4) Character fonts Extended chinese GB18030-2000 Korean PC949 UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, Printable barcode CODE93, CODE128, CODE32,...
  • Page 53 ENVIRONMENTAL CONDITIONS Operating temperature from -20°C to +70°C Relative humidity from 10% Rh to 80% Rh Storage temperature from -20 °C to +70 °C Storage relative humidity from 10% Rh to 90% Rh NOTES: (1) : Respecting the regular schedule of cleaning for the device components. (2) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).

  • Page 54: Character Speciications In Esc/Pos™ Emulation

    7.2 Character speciications in ESC/POS™ emulation Character set Character density 12 cpi 16 cpi 22 cpi Number of columns Chars / sec 1140 Lines / sec Characters (L x H mm)-Normal 2 x 3 1.5 x 3 1.125 x 3...

  • Page 55: Device Dimensions

    7.3 Device dimensions Standard model Length 129 mm Height 120 mm Width 100 mm Weight 330 g NOTE: Dimensions referred to devices without paper roll and without paper roll holder. All the dimensions shown in following igures are in millimetres. 65.8 115.2...
  • Page 56 Ø MAX 90 Ø MAX 90 160,6 Ø MAX 70 50,6 Ø MAX 70 145.9 Ø MAX 90 53.2 121.6...
  • Page 57 Model with illuminated paper bezel Length 126.2 mm Height 85.2 mm Width 92 mm Weight 300 g NOTE: Dimensions referred to devices without paper roll and without paper roll holder. All the dimensions shown in following igures are in millimetres. 126.2 122.2...
  • Page 58 Ø MAX 90 Ø MAX 90 167,6 Ø MAX 70 57,6 Ø MAX 70 152.9 Ø MAX 90 60.2 128.6...

  • Page 59: Character Sets In Esc/Pos™ Emulation

    7.4 Character sets in ESC/POS™ emulation The printer has 3 internal fonts with a width of 12, 16, 22 cpi, which can be associated with one of the coding tables stored on the device. To know the coding tables actually stored on the device, print the font test (see par.2.4). The selection of the font and the encoding table is done via command (see the commands manual of the device) or through the Setup procedure by properly setting the parameter “Chars / Inch”, “Code Table”...
  • Page 60 <CodeTable> Character Tables WPC775 - Baltic Rim on request PC855 - Cyrillic on request PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request...

  • Page 61: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000344 THERMAL PAPER ROLL weight = 58g/m width = 57mm Ø external = 50mm Ø core = 12mm 67300000000349 THERMAL PAPER ROLL BACK PRINTED WITH "CUSTOM" LOGO weight = 58g/m width = 57mm Ø...

  • Page 63: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 26500000000311 SERIAL CABLE RJ-DB9F Length = 1.5 m 976HZ010000001 NEAR PAPER END SENSOR KIT Length = 23 cm...

  • Page 65: Technical Service

    TG02H printer SCODE <code> rel 1.00 FCODE <code> rel 1.00 PRINTER SETTINGS PRINTER TYPE ........TG02H PRINTING HEAD TYPE ......KF2002 INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK Print a Setup report (see paragraph 5.1) The Setup report shows...
  • Page 68 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

Table of Contents