Appendix D: Contacting The Technical Assistance Center - Harmonic Electra9200 Installation Manual

Harmonic Global Service and Support has many Technical Assistance Centers (TAC) located
globally, but virtually co-located where our customers can obtain technical assistance or request
on-site visits from the Regional Field Service Management team. The TAC operates a Follow-The-
Sun support model to provide Global Technical Support anytime, anywhere, through a single case
management and virtual telephone system. Depending on time of day, anywhere in the world, we
will receive and address your calls or emails in one of our global support centers. The Follow-the-
Sun model greatly benefits our customers by providing continuous problem resolution and
escalation of issues around the clock.
Report an issue online at:
http://harmonicinc.com/webform/report-issue-online
Table D–1: Technical Support Phone Numbers and Email Addresses
Region
Americas
Europe, Middle East,
and Africa
India
Russia
Mainland China
Japan
Asia Pacific – Other
Territories
The Harmonic Inc. support website is:
http://www.harmonicinc.com/content/technical-support
The Harmonic Inc. software download sites are:
Distribution and Delivery Software
Playout and Production Software
Software for select Electra Encoders
© 2015 Harmonic Inc. All rights reserved.
Contacting the Technical Assistance Center
Telephone Technical Support
888.673.4896 (888.MPEG.TWO)
or +1.408.490.6477
+44.1 252.555.450
+91.1 20.498.3199
+7.495.926.4608
+86.10.6569.5580
+81.3.5565.6737
+852.3184.0045
or 65.6542.0050
85
support@harmonicinc.com
emeasupport@harmonicinc.com
apacsupport@harmonicinc.com
rusupport@harmonicinc.com
chinasupport@harmonicinc.com
japansupport@harmonicinc.com
apacsupport@harmonicinc.com
ftp://ftp.harmonicinc.com
ftp://ftp.Omneon.com//Updates/Omneon/Current/
https://harmonic.force.com/SWAccess/SWDownloadLogin
Appendix D
E-mail
Electra 9200, Rev O