Appendix A: Contacting The Technical Assistance Center - Harmonic Ellipse 3000 Installation Manual

Harmonic Global Service and Support has many Technical Assistance Centers (TAC) located
globally, but virtually co-located where our customers can obtain technical assistance or request
on-site visits from the Regional Field Service Management team. The TAC operates a Follow-The-
Sun support model to provide Global Technical Support anytime, anywhere, through a single case
management and virtual telephone system. Depending on time of day, anywhere in the world, we
will receive and address your calls or emails in one of our global support centers. The Follow-the-
Sun model greatly benefits our customers by providing continuous problem resolution and
escalation of issues around the clock.
Table A–1: For Distribution and Delivery (D&D, Legacy Harmonic) Products
Region
Americas
EME
India
Russia
Africa
Mainland China
Japan
Asia Pacific – Other
Territories
Table A–2: For Production and Playout (P&P, Legacy Omneon and Rhozet) Products
Region
Americas
EMEA
Mainland China
Japan
Asia Pacific – Other
Territories
© 2014 Harmonic Inc. All rights reserved.
Contacting the Technical Assistance Center
Telephone Technical Support
888.673.4896 (888.MPEG.TWO)
or 408.490.6477
+44.1 252.555.450
+44.1 252.555.450
+7.495.926.4608
+44.1 252.555.450
+86.10.6569.5580
+81.3.5565.6737
+65.6542.0050
Telephone Technical Support
888.673.4896 (888.MPEG.TWO)
or 408.490.6477
+44.1 252.555.450
+86.10.6569.5580
+81.3.5565.6737
+65.6542.0050
support@harmonicinc.com
support.emea@harmonicinc.com
support.emea@harmonicinc.com
support.sm@harmonicinc.com
support.emea@harmonicinc.com
chinasupport@harmonicinc.com
japansupport@harmonicinc.com
apacsupport@harmonicinc.com
omneon.support@harmonicinc.com
omneonemeasupport@harmonicinc.com
chinasupport@harmonicinc.com
japansupport@harmonicinc.com
apacsupport@harmonicinc.com
12
Appendix A
E-mail
E-mail
Ellipse 3000 Release 3.3, Rev A