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Problem
Scrambled service
Message in DTV
No menu or signal from the
Android satellite receiver on
the TV
No internet connection/
activities
Some HDTVs cannot display
the entire picture
The receiver switches off after
3 hours of no commands of
the remote control
Forgotten your PIN code
The external USB HDD does
not start.
Possible reason
The satellite dish is not
pointing at the (correct)
satellite(s)
The satellite dish is too small
Trees or buildings are blocking
the path.
The channel is scrambled.
Wrong input on the TV
The connections are not done
properly.
The quality of the connected
cables is insufficient.
The power saving Auto
standby function is activated
Default PIN is 1234
The power consumption is
too high.
remedy
Adjust the dish. Ask a local
satellite specialist for advice.
Change to a larger dish
Change the position of the
dish
Select an alternative channel.
Check whether the correct
HDMI input on your HDTV is
selected.
Ensure that the connections
are done correctly and are
fitting well to the connected
input/output.
Check that the quality of all
cables is good. Reconnect all
cables between the receiver
and the TV set.
Make sure the wireless
network is connected and the
security key for the encrypted
network is correct.
Make sure you select the
correct IP address settings.
Setup the screen ratio on your
HDTV as automatic or change
the screen size in the system
menu.
Switch off the Auto Standby /
Daydream function.
Contact your local Service
Hotline or send an email to our
support via www.strong.tv
Connect an extra power supply
adapter to your USB HDD
device.
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