Icd Group Features-Call Log History For Icd Group - Panasonic KX-TDE100 Operating Manual

Features
Manual Queue Redirection
(Hurry-up Transfer)
Call Forwarding (FWD) for
your ICD Group
1.3.36 ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming
call log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring
mode first.
To enter incoming call queue monitoring mode
6-Line Display PT
Off-hook.
Group Monitor On
To confirm the Call Log History
6-Line Display PT
While the display is in incoming call queue monitoring mode
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601:Sales Section
Waiting Calls Now:
Max. Waiting Time:
EXIT LOG
Press "LOG".
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(→ 1.3.40 ICD Group Features—Manual Queue Redirection)
You can set a forward destination for your ICD group.
(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)
7 3 9
Enter 739.
On-hook.
Since
FRI
Total Calls
Overflow Calls
00006
Lost Calls
02'18
Average Waiting
SPRVS
Confirm the Call Log History.
1.3 Telephone Features and Operation
Description
ICD Group
extension no.
C.Tone
Enter ICD Group
extension number.
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: 00996
: 00131
: 00039
: 01'06
EXIT CLEAR
Operating Manual 89