IBM N7800 Hardware And Service Manual
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IBM N7800 Hardware And Service Manual

IBM N7800 Hardware And Service Manual

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IBM System Storage
N7000 Series Hardware and Service Guide
Covering the N7600, N7800, N7700, and N7900 systems
GC26-7953-13

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  • Page 1 IBM System Storage N7000 Series Hardware and Service Guide Covering the N7600, N7800, N7700, and N7900 systems GC26-7953-13...
  • Page 3 IBM System Storage N7000 Series Hardware and Service Guide Covering the N7600, N7800, N7700, and N7900 systems GC26-7953-13...
  • Page 4 IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states (or regions) do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. Order publications through your IBM representative or the IBM branch office serving your locality. © ibm 2006, 2013...

  • Page 5: Safety Notices And Labels

    The following sections define each type of safety notice and provide examples. The following notices and statements are used in IBM documents. They are listed below in order of increasing severity of potential hazards. Follow the links for more detailed descriptions and examples of the danger, caution, and attention notices in the sections that follow.
  • Page 6 Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.

  • Page 7: Labels

    Labels As an added precaution, safety labels are often installed directly on products or product components to warn of potential hazards. The actual product safety labels may differ from these sample safety labels: DANGER Hazardous voltage, current, or energy levels are present inside any component that has this label attached.

  • Page 8: Laser Safety

    825–1. Optical products that do not comply with these standards may produce light that is hazardous to the eyes. Usage restrictions The optical ports of the modules must be terminated with an optical connector or with a dust plug. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 9: Rack Safety

    Rack safety Rack installation About this task DANGER Observe the following precautions when working on or around your IT rack system: v Heavy equipment - personal injury or equipment damage might result if mishandled. v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet.
  • Page 10 Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or cause the drawer to fall out of the rack. (R001 part 2 of 2) viii IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 11: Rack Relocation (19" Rack)

    IBM designs and manufactures equipment to internal and external standards that require certain environments for reliable operation. Because IBM does not test any equipment for compatibility with fire suppression systems, IBM does not make compatibility claims of any kind nor does IBM provide recommendations on fire suppression systems.
  • Page 12 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 13: Table Of Contents

    Contents Safety notices ....... . . iii Safety notices and labels . .
  • Page 14 Resetting the date and time on the system . . 70 Completing the replacement process . . 71 Replacing a DIMM in an N7000 series system . . 72 Shutting down the node . . 72 IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 15 Opening the system . 73 Removing the DIMMs . . 75 Installing the DIMMs . . 76 Reinstalling the motherboard tray and booting the system . . 76 Running diagnostics on the DIMM . 77 Completing the replacement process . .
  • Page 16 Index ........151 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 17: Figures

    Figures N7000 series system rear ports . . 10 Cabling a single storage system controller . . 12 Cabling an active/active or high availability pair . . 13 N7000 series system rear ports . . 18 Front panel subassembly LED locations . .
  • Page 18 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 19: Tables

    N7600 and N7700 electrical requirements with four Performance Acceleration Modules or Flash Cache modules . N7800 and N7900 electrical requirements . N7800 and N7900 electrical requirements with five Performance Acceleration Modules or Flash Cache modules . Installation process procedures Manuals for configuring and using the RLM .
  • Page 20 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 21: About This Document

    N7000 series systems unless information applies only to a specific model, in which case the specific machine name is used. For the latest version of this document and all IBM System Storage N series documentation, go to the IBM N series support website, which is accessed and navigated as described in “Websites”...

  • Page 22: Supported Features

    This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your IBM N series product, and whom to call for service, if it is necessary. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 23: Before You Call

    IBM N series support website, which is accessed and navigated as described in “Websites” on page xx. Note: If you do not see new firmware updates on the IBM N series support website, you are running the latest level of firmware.

  • Page 24: Terminology And Conventions Used In This Document

    This guide uses the following terminology, command conventions, format conventions and keyboard conventions. In this document, the term gateway describes IBM N series storage systems that have been ordered with gateway functionality. Gateways support various types of storage, and they are used with third-party disk storage systems. In this case, disk storage for customer data and the RAID controller functionality is provided by the back-end disk storage system.

  • Page 25: Command Conventions

    Disk Any hard disk drive Disk shelf or shelf Any storage expansion unit containing hard disk drives. The controller module of Fibre Channel disk storage expansion units. The Input/Output module of SAS disk storage expansion units. Loop or Fibre-Channel Arbitrated Loop One or more daisy-chained Fibre Channel storage expansion units connected to an N series storage system.

  • Page 26: Keyboard Conventions

    Your feedback is important in helping us provide the most accurate and high-quality information. If you have comments or suggestions for improving this document, send us your comments by e-mail to starpubs@us.ibm.com. Be sure to include the following information: v Exact publication title...

  • Page 27: Chapter 1. Preparing For The Installation

    Chapter 1. Preparing for the installation This chapter provides an overview of the entire IBM System Storage N7000 series system installation process, hardware specifications, and the appropriate documentation references for the procedures. Refer to the Installation and Setup Instructions that came with your system for further information about installing your equipment.

  • Page 28: Planning And Organizing The Installation

    32-55 kg (70.5-121.2 lbs) DANGER The weight of this part or unit is between 32 and 55 kg (70.5 and 121.2 lb.). It takes three persons to safely lift this part or unit. (C010) IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 29: N7000 Series System Physical Characteristics

    Attention: Remove the power supplies and fan units from the chassis before attempting to lift the system. Table 1. N7000 series system physical characteristics Weight 2866-A10, 2866-A11, 2867-A10, 54.8 kg (121 lb.) 2867-A11 2866-A20, 2866-A21, 2867-A20, 109.6 kg (242 lb.) 2867-A21 Rack 2866-A10, 2866-A11, 2867-A10,...

  • Page 30: N7600 And N7700 Electrical Requirements

    Thermal dissipation, 3961 1201/2401 3804 1182/2363 BTU/hr Input power frequency, 50 to 60 Table 7. N7800 and N7900 electrical requirements with five Performance Acceleration Modules or Flash Cache modules 100 to 120V 200 to 240V Worst-case, Typical single Worst-case, Typical single...

  • Page 31: Checking Shipment Package Contents

    Table 7. N7800 and N7900 electrical requirements with five Performance Acceleration Modules or Flash Cache modules (continued) 100 to 120V 200 to 240V Worst-case, Typical single Worst-case, Typical single Input voltage single PSU PSU/system single PSU PSU/system Input power measured,...

  • Page 32: Rules For Installing The N7000 Series System In A Rack

    Remove the power supplies and fan units from the chassis before attempting to lift the unit. v Install the N7000 series system at the lowest point in the rack cabinet. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 33: Guide To The Installation Process

    ONTAP Software Setup Guide for your version of Data ONTAP. This guide, as well as other Data ONTAP documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.
  • Page 34 ONTAP, or the Installation and Setup Instructions that came with your system Connect the N7000 Customer Customer “Connecting your N7000 series series system to a system to storage” on page 10 third-party device. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 35: Chapter 2. Connecting An N7000 Series System

    "Optional adapter cards" appendix in the IBM System Storage N series Introduction and Planning Guide. This guide, as well as other N series documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 36: Connecting Your N7000 Series System To A Power Source

    "Optional adapter cards" appendix in the IBM System Storage N series Introduction and Planning Guide. This guide, as well as other N series documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.
  • Page 37 "Optional adapter cards" appendix in the IBM System Storage N series Introduction and Planning Guide. This guide, as well as Data ONTAP documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 38: Cabling A Single Storage System Controller

    Repeat substep 2b for the remaining storage expansion units in the loop. 3. Repeat Steps 1 and 2 for any remaining expansion adapters. Cabling an active/active or high availability pair: About this task IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 39: Cabling An Active/Active Or High Availability Pair

    EXN unit 2 (Filer 1, Loop 1) EXN unit 1 (Filer 1, Loop 1) 1 2 3 4 5 6 7 8 9 N7000 series filer 1 1 2 3 4 5 6 7 8 9 N7000 series filer 2 EXN unit 1 (Filer 2, Loop 1) EXN unit 1...

  • Page 40: Connecting A Gateway To External Storage

    The N7000 series systems only support third-party devices with an optical Fibre Channel interface. For supported devices for your system, see the Interoperability Matrix on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 41: Connecting Your N7000 Series System To An Ascii Terminal Console

    ASCII terminal console, see the IBM System Storage N series Introduction and Planning Guide. This guide, as well as other N series documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites”...
  • Page 42 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 43: Chapter 3. Configuring An N7000 Series System

    "Bibliography" appendix of the IBM System Storage N series Introduction and Planning Guide. This guide, as well as other N series documentation, is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 44: N7000 Series System Active/Active Or High Availability Configurations

    IBM System Storage N series Fibre Channel and iSCSI Configuration Guide for your version of Data ONTAP on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 45: Configuring And Using The Rlm

    Installation and Setup Instructions that came Describes the system cabling. with your system IBM System Storage N series Diagnostics Guide Lists and describes the diagnostic tests for a new or existing RLM. IBM System Storage N series Data System Describes RLM configuration and use.
  • Page 46 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 47: Chapter 4. Monitoring Your System

    “Monitoring the fans” on page 26 For information about error messages, troubleshooting, and monitoring the LEDs for your N7000 series system and optional adapter cards, see the IBM System Storage N series Platform Monitoring Guide. For diagnostic information about your system, see the IBM System Storage N series Diagnostics Guide.

  • Page 48: Interpreting The Front Panel Leds

    For information about monitoring the LEDs for your optional Fibre Channel HBAs, GbE adapter cards, or TCP Offload Engine (TOE) network interface cards (NICs), refer to the IBM System Storage N series Platform Monitoring Guide. Location of LEDs Figure 6 on page 23 shows the location of the following onboard port LEDs: v “Fibre Channel port LEDs”...

  • Page 49: Fibre Channel Port Leds

    HBA ports to function in one of two modes: Initiator and Target. For information about monitoring the LEDs for your optional Fibre Channel HBAs, refer to the IBM System Storage N series Platform Monitoring Guide. Ethernet port LEDs Your N7000 series system has onboard Ethernet ports on the back of the chassis.

  • Page 50: Interpreting The Nvram6 Adapter Leds

    The NVRAM6 copper-fiber converter enables you to use fiber cabling to cable your systems in an active/active or high availability configuration. Figure 8 on page 25 shows the LED locations for your NVRAM6 copper-fiber converter. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 51: Interpreting The Copper-Fiber Converter Leds

    Copper-fiber converter Figure 8. NVRAM6 copper-fiber converter LED locations Interpreting the copper-fiber converter LEDs Use the following table to interpret the LEDs for an NVRAM6 copper-fiber converter. Table 13. NVRAM6 copper-fiber converter LED descriptions Indicator Status Description Green Normal operation. Green/Amber Power is present but link is down.

  • Page 52: Interpreting Power Supply Leds

    To monitor the fans, check the console error messages and look at the Status LED on each fan module. . Fan LEDs Figure 10. Fan LED locations Table 15. Fan LED descriptions description Description Orange The fan failed. flashing IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 53: Fan Led Descriptions

    Table 15. Fan LED descriptions (continued) description Description There is no power to the system or the fan is operational. Chapter 4. Monitoring your system...
  • Page 54 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 55: Chapter 5. Replacing N7000 Series System Devices

    Chapter 5. Replacing N7000 series system devices This chapter describes how to replace parts in your N7000 series system, the motherboard tray, and other devices. Note: With the exception of the CompactFlash card procedures, all the procedures in this chapter apply to systems running either Data ONTAP 7.x or Data ONTAP 8 7-Mode, unless otherwise noted.

  • Page 56: N7000 Series System Components - Front

    RLM Port 8 Onboard Fibre Channel Ports Figure 12. N7000 series system components - Rear Figure 13 on page 31 shows an exploded view of the components of your N7000 series system. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 57: Replacing A Compactflash Card In N7000 Series Systems Running Data Ontap

    A system on your network that you can use to netboot your system. v A PC with a card reader/writer and with access to the IBM N series support website. Chapter 5. Replacing N7000 series system devices...

  • Page 58: Verifying System Requirements

    If your system does not meet these criteria, contact IBM technical support. Verifying system requirements Software release information and downloads, including Data ONTAP software, firmware, and diagnostics upgrades, are available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.
  • Page 59 1. Place a boot image on the server you use for netbooting. You can copy the boot image from the boot directory at /etc/boot/netapp-x86-64, or download it from the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.
  • Page 60 /etc/boot/netapp-x86-64, or download it from the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx. On the IBM N series support website, the Data ONTAP Matrix provides a current list and history of Data ONTAP releases available by release family and supported storage systems.

  • Page 61: Replacing A Compactflash Card In An Active/Active Configuration Running Data Ontap

    7. Go to “Completing the replacement process.” Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Replacing a CompactFlash card in an active/active configuration running Data ONTAP 7.x...
  • Page 62 3. Place a boot image on the server you use for netbooting. You can copy the boot image from the boot directory at /etc/boot/netapp-x86-64, or download it from the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.
  • Page 63 5. Stop the target node from rebooting by pressing Ctrl-C to stop the boot process at the LOADER prompt when you see the following message: Starting AUTOBOOT press Ctrl-C to abort 6. Configure your network connection. If you have DHCP running on your network, enter the following command: ifconfig e0a -auto If you do not have DHCP running, configure the connection by entering the following command:...
  • Page 64 /etc/boot/netapp-x86-64, or download it from the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx. On the IBM N series support website, the Data ONTAP Matrix provides a current list and history of Data ONTAP releases available by release family and supported storage systems.
  • Page 65 Attention: Use the following URL syntax if you need to specify a username, password, host, or port to access files on the HTTP server using Basic Access Authentication (RFC2617): http:// username:password@host:port/path b. Download the system files to the CompactFlash card by entering the following command from the prompt, but do not reboot the system when prompted to do so: download 15.

  • Page 66: Replacing The Compactflash Card In An N7000 Series System Running Data Ontap 8.0

    4. Go to “Completing the replacement process” on page 35. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Replacing the CompactFlash card in an N7000 series system running Data ONTAP 8.0...
  • Page 67 Shutting down a node When replacing the boot device in a system running in 7-Mode, you must shut down the node. Depending on your system's configuration, you might also need to turn off the power supplies. Procedure 1. Shut down the system or node: If the system is in...
  • Page 68 7-Mode system using a PC or laptop that has a CompactFlash card reader/writer. Procedure 1. Download the *.tgz system image file from the IBM N series support website to a temporary folder on your PC. The file you download is named <release_name>_q_image.tgz.
  • Page 69 4. Create a freebsd/ subfolder, and then create image1/ and image2/ subdirectories inside freebsd/. The directory structure should resemble the following: x86_64/ freebsd/ image1/ image2/ 5. Navigate to the folder containing the *.tgz file on the PC and click the *.tgz file.
  • Page 70 Go to the PC and copy the varfs.tgz file to the freebsd/ directory. The directory structure should appear as follows: x86_64/ freebsd/ image1/ image2/ varfs.tgz diag/ firmware/ common/ firmware/ 8. Go to the next step. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 71 To copy the backup system configuration file using... Complete the following substeps... A CIFS client 1. Open Windows Explorer and enter the path to the partner controller by entering the following command in the navigation pane: \\partner_node_name\c$ 2. Open the /etc folder. 3.
  • Page 72 You must have the blank replacement CompactFlash card that you received from your provider. v You must have a network interface to the HA pair partner node. v You must have a separate IP address to use to netboot the target node. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 73 -zxvf netboot.tgz Your directory listing should contain the following directory: netboot/ 2. Download the image.tgz file from the IBM N series support website to the web-accessible directory. Your directory listing should contain the following file and directory: image.tgz netboot/ 3.
  • Page 74 17. Restore the backup configuration on the target node by entering y and then entering the IP address of the server containing the varfs.tgz file when you see the following screen: IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 75 1. Download and extract the file used for performing the netboot of your system: a. Download the appropriate netboot.tgz file for your platform from the IBM N series support website to a web-accessible directory. b. Change to the web-accessible directory.
  • Page 76 2. Download the image.tgz file from the IBM N series support website to the web-accessible directory. Your directory listing should contain the following file and directory: image.tgz netboot/ 3. If you are not already grounded, properly ground yourself. 4. Remove the bezel, if necessary, and locate the CompactFlash card slot in the LCD module.
  • Page 77 If you... Then... Do not have DHCP enabled Enter the following command: ifconfig e0a -addr=filer_addr -mask=netmask -gw=gateway -dns=dns_addr -domain=dns_domain filer_addr is the IP address of the storage system. netmask is the network mask of the storage system. gateway is the gateway for the storage system.
  • Page 78 CompactFlash card. Before you begin v You must have the blank replacement CompactFlash card you received from your provider. v You must have access to an HTTP server. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 79 -zxvf netboot.tgz Your directory listing should contain the following directory: netboot/ 2. Download the image.tgz file from the IBM N series support website to the web-accessible directory. Your directory listing should contain the following file and directory: image.tgz netboot/ 3.
  • Page 80 Do you want to reboot now? [y/n} y The controller module reboots, but stops at the Boot menu because the CompactFlash card was reformatted and the configuration data needs to be restored. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 81 If your system is running... Then... Data ONTAP 8.0.1 and later Complete the following substeps: 1. Enter n to skip the backup recovery when you see the following prompt: ************************************************************** Restore Backup Configuration * This procedure only applies to storage controllers that * are configured as an HA pair.

  • Page 82: Replacing A Fan Module In An N7000 Series System

    Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Replacing a fan module in an N7000 series system To replace a fan module, you must perform the following tasks in order.

  • Page 83: Installing A Fan Module

    Figure 14. N7000 series system fans One of five system fan modules 4. Loosen the thumbscrew on the fan module cam handle. 5. Press the release tab on the side of the target fan module, and then pull the cam handle toward you to remove the fan module from the chassis. Attention: Always support the bottom of the module with your free hand so that it does not suddenly drop free from the chassis and injure you.

  • Page 84: Completing The Replacement Process

    See the IBM System Storage N series Diagnostics Guide for more information. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Installing or replacing the RLM in an N7000 series system To install or replace a Remote LAN Module (RLM) in the system, you must perform the following tasks in order.
  • Page 85 If... Then... The partner node took over the target node The target node is in a state where you can shut it down; go to the next step in this procedure. The target node took over the partner node 1. Correct the problem that caused the takeover.

  • Page 86: Removing The Rlm

    1. Align the replacement RLM with the carrier, gently slide it into the system making sure that it is seated completely, and then swing the locking arm to the left and tighten the thumbscrew. 2. Reinstall the bezel. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 87: Setting Up A New Rlm

    4. Check the status and firmware level of the RLM by entering the following command at the system prompt: rlm status 5. Check the current RLM firmware level posted on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 88: Testing An Rlm

    Netmask: 255.255.224.0 Gateway: 172.22.128.1 3. Check the current RLM firmware level posted on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx. Refer to the list of current RLM firmware versions in the System, RLM, SP, and Disk Shelf Firmware Matrix.

  • Page 89: Running Diagnostics On The Rlm

    Enter the following command at the prompt to boot the system: boot_ontap Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Chapter 5. Replacing N7000 series system devices...

  • Page 90: Replacing A Power Supply On An N7000 Series System

    2. If you are not already grounded, properly ground yourself. 3. Turn off the target power supply and remove the power cord by completing the following substeps, using the illustration for reference: Figure 17. Removing the power supply IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 91: Installing A Power Supply

    8. Run diagnostics on the power supply at next reboot. See the Diagnostics Guide for more information. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Replacing the Real-Time Clock (RTC) battery in an N7000 series...

  • Page 92: Shutting Down The Node

    Cluster-Mode storage failover takeover -bynode node If you are not already grounded, properly ground yourself. 5. Turn off the power supplies and disconnect the power on the target node. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 93: Opening The System

    If your system uses... Then... AC power Unplug the power cords from the power source, and then remove the power cords. DC power Remove the power at the DC source, and then remove the DC wires, if necessary. Shutting down the node in a stand-alone system For a node that is not configured with a high-availability (HA) partner, you must perform a clean shutdown (ensuring that all data has been written to disk) and disconnect the power supplies.

  • Page 94: Removing The Cable Management Tray

    Figure 19. Removing the motherboard tray Motherboard tray 6. If you want to remove the motherboard tray, complete the following substeps: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 95: Removing An Rtc Battery

    a. Press the locking tabs on the sides of the motherboard tray, and then gently pull it out about an inch. b. Grasp the handles on the sides of the motherboard tray, slide it out of the chassis, and set it on a stable, antistatic surface. Removing an RTC battery You must use this procedure to remove the RTC battery from the motherboard.

  • Page 96: Running Diagnostics On The Rtc Battery

    After installing the RTC battery you should run diagnostics. Procedure 1. From the diagnostics menu, select and complete the appropriate tests. See the IBM System Storage N series Diagnostics Guide for information about specific diagnostics tests you can perform. 2. Exit diagnostics by entering the following command: exit 3.

  • Page 97: Completing The Replacement Process

    22 May 2009 at 9:25 a.m on a Cluster-Mode system: system date modify -node system1 -date "05/22/2009 09:25:00" Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Disposing of batteries Dispose of batteries according to local regulations regarding battery recycling or disposal.

  • Page 98: Replacing A Dimm In An N7000 Series System

    3. Go back to the beginning of this procedure. 3. Take over the target node by entering the following command from the partner node's console: For... Issue the command... 7-Mode cf takeover Cluster-Mode storage failover takeover -bynode node IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 99: Opening The System

    If you are not already grounded, properly ground yourself. 5. Turn off the power supplies and disconnect the power on the target node. If your system uses... Then... Unplug the power cords from the power AC power source, and then remove the power cords. DC power Remove the power at the DC source, and then remove the DC wires, if necessary.

  • Page 100: Removing The Cable Management Tray

    Figure 22. Removing the motherboard tray Motherboard tray 6. If you want to remove the motherboard tray, complete the following substeps: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 101: Removing The Dimms

    a. Press the locking tabs on the sides of the motherboard tray, and then gently pull it out about an inch. b. Grasp the handles on the sides of the motherboard tray, slide it out of the chassis, and set it on a stable, antistatic surface. Removing the DIMMs To remove a DIMM, you must perform certain steps in order.

  • Page 102: Installing The Dimms

    2. Firmly push the cam handle to finish seating the motherboard tray in the system. 3. Tighten the thumbscrews on the cam handle and chassis frame. 4. Reinstall the cable management tray and recable the system, as needed. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 103: Running Diagnostics On The Dimm

    Flash Cache module, refer to the "Installing or replacing a Flash Cache module or PAM" appendix in the IBM System Storage N series Introduction and Planning Guide. This and other N series documentation is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 104: Shutting Down The Node

    Unplug the power cords from the power source, and then remove the power cords. Remove the power at the DC source, and DC power then remove the DC wires, if necessary. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 105: Opening The System

    Shutting down the node in a stand-alone system For a node that is not configured with a high-availability (HA) partner, you must perform a clean shutdown (ensuring that all data has been written to disk) and disconnect the power supplies. Procedure 1.
  • Page 106 Figure 26. Removing the motherboard tray Motherboard tray 6. If you want to remove the motherboard tray, complete the following substeps: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 107: Removing A Pci Card

    a. Press the locking tabs on the sides of the motherboard tray, and then gently pull it out about an inch. b. Grasp the handles on the sides of the motherboard tray, slide it out of the chassis, and set it on a stable, antistatic surface. Removing a PCI card You must use this procedure to remove a PCI card from the system.

  • Page 108: Reinstalling The Motherboard Tray And Booting The System

    After installing a PCI card, you should run diagnostics. Procedure 1. From the diagnostics menu, select and complete the appropriate tests. See the IBM System Storage N series Diagnostics Guide for information about specific diagnostics tests you can perform. 2. After you complete the tests, exit diagnostics.

  • Page 109: Completing The Replacement Process

    Enter the following command at the prompt to boot the system: boot_ontap Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Replacing the motherboard tray in an N7000 series system To replace the motherboard tray you must remove the faulty motherboard tray from the system and move the replaceable components to the new tray.
  • Page 110 1. Enter the following command from the system console: If your system is configured in... Then issue this command... 7-Mode halt Cluster-Mode halt local After you issue the command, wait until the system stops at the LOADER prompt. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 111: Saving The Fibre Channel Configuration For Ha Pairs In San Configurations

    Attention: You must perform a clean system shutdown before replacing system components to avoid losing unwritten data in the NVRAM. The NVRAM adapter has a red LED that blinks if there is unwritten data in the NVRAM. If this LED is flashing red after you enter the halt local command, reboot your system and try halting it again.

  • Page 112: Removing The Fibre Channel Tray

    7. Loosen the six thumbscrews that secure the motherboard tray to the chassis. 8. Pull the cam handle downward and slide the motherboard tray out of the system until it catches. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 113 Figure 30. Removing the motherboard tray Motherboard tray 9. Remove the motherboard tray from the chassis by completing the following substeps: a. Press the locking tabs on the sides of the motherboard tray, and then gently pull it out about an inch. b.

  • Page 114: Removing The Pci Adapters

    Have the new motherboard tray ready so you can move the DIMMs directly from the old motherboard tray to the corresponding slots in the new one. Procedure 1. Locate the DIMMs. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 115: Dimm Layout

    DIMM Layout CPU Board DIMM 12 DIMM 13 DIMM 11 DIMM 14 DIMM 10 DIMM 15 DIMM 9 DIMM 16 I/O Board DIMM 4 DIMM 5 DIMM 3 DIMM 6 DIMM 2 DIMM 7 DIMM 1 DIMM 8 Figure 32. DIMM layout 2.

  • Page 116: Installing The Components And The New Motherboard Tray

    2. Seat the tray by firmly and evenly pushing on the corners of the tray. Check the tray to make sure that it is fully seated. 3. Lock the tray in place by completing the following substeps: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 117: Verifying Time After Replacing The Motherboard Tray In An Ha Pair

    WWPN values in the host or volume groups associated with arrays on the storage subsystem. 2. Select the most current version of RLM firmware for your RLM from those listed in the System, RLM, SP, and Disk Shelf Firmware Matrix on the IBM N Chapter 5. Replacing N7000 series system devices...

  • Page 118: Running Diagnostics On The Motherboard Tray And Resetting The Partner-Sysid

    RLM firmware. For instructions on downloading firmware for your RLM, see the Data ONTAP Upgrade Guide. This guide and other Data ONTAP documentation is available on the IBM N series support website, which is accessed and navigated as described in “Websites” on page xx.

  • Page 119: Restoring The Fibre Channel Configuration For Ha Pairs In San Configurations

    4. Display the date and time on the partner node and set the target node to the same date and time. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Disposing of batteries Dispose of batteries according to local regulations regarding battery recycling or disposal.

  • Page 120: Replacing An Nvram Adapter In An N7000 Series System (Data Ontap 8.1.X And Earlier)

    All other components in the system must be functioning properly; if not, you must contact technical support. v The term, system, refers to the IBM N series filer and gateway systems within this platform family. Replacing an NVRAM adapter in a system operating in 7-Mode You must use a specific procedure to replace the adapter in a system operating in 7-Mode.
  • Page 121 If... Then... Neither node is in takeover mode Shut down the target node by entering the halt command from the target node's console. Note: You can also run the cf takeover command from the partner node's console. The partner node took over the target node The target node is in a state where you can begin removing it from the system chassis.
  • Page 122 Remove each media converter by pulling the handle so that the latches open, and then gently remove the media converter from the NVRAM adapter port, as shown in the following illustration: Sheath Fiber cable Media converter Copper Handle IB ports MPO connector IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 123 If your system uses... Use this method to disconnect the cables... Copper interconnect cables Remove each cable by carefully pressing the latches on the cable and using the handles to slowly pull the connector from the NVRAM adapter port, as shown in the following illustration: Pull handle Press latch...
  • Page 124 Grasp the handles on the sides of the motherboard tray, slide it out of the chassis, and set it on a stable, antistatic surface. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 125 Removing the NVRAM adapter To remove the NVRAM adapter from the motherboard tray , you must perform a specific sequence of steps. Procedure 1. Loosen the thumbscrew on the primary PCI retaining bracket, located in the middle and at the top of the motherboard tray, and then lift the retaining bracket up and off the chassis frame.
  • Page 126 ONTAP... Then... The operation is supported but you must v 8.0.3 or later in the 8.0 release family contact technical support for assistance. 8.1.1 or later in the 8.1 release family IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 127 If you are running this version of Data ONTAP... Then... You cannot reassign more than 500 disks v Any release in the 7.3 release family from one controller to another by using the v 8.0.2 or earlier in the 8.0 release family disk reassign command.
  • Page 128 ID, 118065481: system-1> disk show -v DISK OWNER POOL SERIAL NUMBER HOME ------- ------------- ----- ------------- ------------- 0b.17 system-2 (118065481) Pool0 J8Y0TDZC system-2 (118065481) 0a.17 system-1 (118065578) Pool0 J8Y09DXC system-1 (118065578) IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 129 If this continues, contact technical support. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Chapter 5. Replacing N7000 series system devices...

  • Page 130: Replacing An Nvram Adapter In An N7000 Series System (Data Ontap 8.2)

    You cannot change any disks or disk shelves as part of this procedure. The term system refers to the IBM N series filer and gateway systems within this platform family. The procedures apply to all platforms..
  • Page 131 Pre-replacement tasks for SAN configurations in an HA pair If you have a SAN configuration and the motherboard trays are in an HA pair , you must save the FC port configuration information before replacing the motherboard tray, so that you can reenter it on the new motherboard tray. Procedure 1.
  • Page 132 Remove each media converter by pulling the handle so that the latches open, and then gently remove the media converter from the NVRAM adapter port, as shown in the following illustration: Sheath Fiber cable Media converter Copper Handle IB ports MPO connector IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 133 If your system uses... Use this method to disconnect the cables... Copper interconnect cables Remove each cable by carefully pressing the latches on the cable and using the handles to slowly pull the connector from the NVRAM adapter port, as shown in the following illustration: Pull handle Press latch...
  • Page 134 Grasp the handles on the sides of the motherboard tray, slide it out of the chassis, and set it on a stable, antistatic surface. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 135 Removing the NVRAM adapter To remove the NVRAM adapter from the motherboard tray , you must perform a specific sequence of steps. Procedure 1. Loosen the thumbscrew on the primary PCI retaining bracket, located in the middle and at the top of the motherboard tray, and then lift the retaining bracket up and off the chassis frame.
  • Page 136 Operating in 7-Mode v In an HA pair Procedure 1. If the replacement node is in Maintenance mode (showing the *> prompt), exit Maintenance mode by entering the following command: IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 137 halt After you issue the command, wait until the system stops at the LOADER prompt. 2. If you have not already done so, on the replacement node, enter the following command at the LOADER prompt to boot the node, and press Ctrl-C to interrupt the boot process when prompted to display the boot menu: boot_ontap If you are prompted to override the system ID due to a system ID mismatch,...
  • Page 138 Make sure that the disks belonging to the replacement node show the new system ID for the replacement node. In the following example, the disks owned by system-1 now show the new system ID, 118065481: IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 139 *> disk show -a Local System ID: 118065481 DISK OWNER POOL SERIAL NUMBER HOME ------- ------------- ----- ------------- ------------- 0b.17 system-1 (118065481) Pool0 J8Y0TDZC system-1 (118065481) 0a.17 system-1 (118065481) Pool0 J8Y09DXC system-1 (118065481) 5. If the replacement node is in Maintenance mode (showing the *> prompt), exit Maintenance mode by entering the following command: halt After you issue the command, wait until the system stops at the LOADER...
  • Page 140 See your storage array and zoning documentation for instructions. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 141: Replacing An Nvram Adapter In Clustered Data Ontap

    Disposing of batteries: Dispose of batteries according to local regulations regarding battery recycling or disposal. For more information, see the IBM Environmental Notices and User Guide. Replacing an NVRAM adapter in clustered Data ONTAP The replacement procedure is the same regardless of mode, except for the specific Data ONTAP commands.
  • Page 142 The method you use to shut down the node depends on whether remote management via a Remote LAN Module (RLM) is used and whether or not the system is in a dual-chassis or single-chassis configuration. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 143 Is the RLM configured? Then... Log in to the impaired node's RLM and issue the following command: system power off Manually shut down the power supplies on the impaired node. 6. If you are not already grounded, properly ground yourself. 7.
  • Page 144 Leave the cables in the cable clips of the cable management tray so that when you reinstall the cable management tray, the cables are already aligned. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 145 3. Grasp the cable management tray by the side, gently push on the sides of the tray to unhook it, and then pull the tray off the back of the motherboard tray and set it aside. Cable management tray 4. Pull the cam handle downward and slide the motherboard tray out of the system until it catches.
  • Page 146 2. Align the NVRAM adapter with the slot and exert even pressure to seat the adapter in the socket. 3. Reinstall and tighten the PCI card retaining brackets, as required. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 147 Reinstalling the motherboard tray and booting the system After you replace a component within the motherboard tray, you must reinstall the motherboard tray in the system chassis and boot it to a state where you can run diagnostic tests on the replaced component. Procedure 1.
  • Page 148 ID mismatch and asking to override the system ID. You can respond Y. The replacement node takes back its storage, completes booting up, and then reboots and is again taken over by the healthy node. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 149 -require-partner-waiting true -override-vetoes true If you are using Data ONTAP 8.2, see the Clustered Data ONTAP High-Availability Configuration Guide on the IBM N series support website for information on giveback vetoes. b. Enter the following command from the healthy node:...
  • Page 150 After you issue the command, wait until the system stops at the LOADER prompt. 6. On the replacement node, enter the following command at the LOADER prompt to ensure that the new controller module boots in clustered Data ONTAP: setenv bootarg.init.boot_clustered true IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 151 7. Enter the following command to boot the operating system: boot_ontap Restoring Fibre Channel configurations Because the onboard Fibre Channel (FC) ports are not preconfigured, you must restore any FC port configurations in your HA pair before you bring the node back into service;...
  • Page 152 WWPN values in the host or volume groups associated with array LUNs on the storage array. Installing a new controller module changes the World Wide Port Name (WWPN) and World Wide Node Name (WWNN) values associated IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 153: Replacing The Led/Lcd/Compactflash Module In An N7000 Series System

    LUNs to the new hosts. See your storage array and zoning documentation for instructions. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Disposing of batteries: Dispose of batteries according to local regulations regarding battery recycling or disposal.
  • Page 154 2. If you are not already grounded, properly ground yourself. 3. Turn off the power supplies and unplug both power cords from the power source: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 155: Removing The Module

    If your system uses... Then... AC power Unplug the power cords from the power source, and then remove the power cords. DC power Remove the power at the DC source, and then remove the DC wires, if necessary. Removing the module You must use this procedure to remove the LED/LCD/CompactFlash module.

  • Page 156: Completing The Replacement Process

    If this continues, contact technical support. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Installing the Cable Management Tray on an N7000 series system You must use this procedure to install the cable management tray.

  • Page 157: Replacing The Fibre Channel Tray In An N7000 Series System

    All other components in the system must be functioning properly; if not, contact technical support. v The 4-Gb Fibre Channel tray is not supported by N7600 or N7800 storage systems. For more support information, see the IBM N series support website, which is accessed and navigated as described in “Websites”...
  • Page 158 3. Turn off the power supplies and unplug both power cords from the power source: If your system uses... Then... AC power Unplug the power cords from the power source, and then remove the power cords. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 159: Removing The Fibre Channel Tray

    If your system uses... Then... DC power Remove the power at the DC source, and then remove the DC wires, if necessary. Removing the Fibre Channel tray You must use this procedure to remove the Fibre Channel tray from the system. Procedure 1.

  • Page 160: Installing The Fibre Channel Tray

    Comprehensive Test from the menu. 4. Examine the results and make any necessary changes, then exit diagnostics by entering the following command: exit 5. Return the system to normal operation: IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 161: Completing The Replacement Process

    Replacing the Fibre Channel tray does not change the WWPN and WWNN names on Fibre Channel target ports in SAN configurations. Completing the replacement process Return the failed part to IBM. Contact IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378) for more information on the return procedure. Disposing of batteries Dispose of batteries according to local regulations regarding battery recycling or disposal.
  • Page 162 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 163: Appendix A. Recommended Power Line Sizes

    Appendix A. Recommended power line sizes This appendix discusses how to determine the power line lengths running from your N7000 series system to the power source. Recommended AC power line sizes Longer AC power feeds need to be properly designed to preserve voltage levels to the equipment.
  • Page 164 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 165: Appendix B. Fru/Cru And Power Cord List For N Series Products

    FRU/CRU list for N series products For the most current FRU/CRU list for your N series product, access the IBM N series support website, as described in “Websites” on page xx, and refer to the FRU (Field Replaceable Units) lists.
  • Page 166 Attached plug EL 302 (CNS 10917-3) designed for 100-120 V ac input. FC 9016 Taiwan (250 V) Provides 250 V power cords for Taiwan v 1.83 m (6 feet), unshielded, rated 250 V/10 A. IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 167 v Attached plug EL 610 (CNS 10917, CNS 690) designed for 250 V ac input. Appendix B. FRU/CRU and power cord list for N series products...
  • Page 168 IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 169: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe on any IBM intellectual property right may be used instead.

  • Page 170: Trademarks

    International Business Machines Corporation in the United States, other countries, or both. A complete and current list of other IBM trademarks is available on the web at http://www.ibm.com/legal/copytrade.shtml NetApp, the Network Appliance logo, the bolt design, NetApp–the Network...

  • Page 171: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 172: Industry Canada Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors, or by unauthorized changes or modifications to this equipment.

  • Page 173: Germany Electromagnetic Compatibility Directive

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 174: People's Republic Of China Class A Statement

    Japan Electronics and Information Technology Industries Association Statement This explains the Japan Electronics and Information Technology Industries Association (JEITA) statement for less than or equal to 20 A per phase. IBM System Storage: N7000 Series Hardware and Service Guide...

  • Page 175: Korean Communications Commission Class A Statement

    This statement explains the Russia Electromagnetic Interference (EMI) statement. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 176 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.

  • Page 177: Index

    N7600 storage system 4 7-Mode 46, 49 N7700 storage system 4 replacing in systems running Data ONTAP 8.x 40 N7800 storage system 4 CompactFlash module N7900 storage system 4 installing 129 environment variables 39, 92...
  • Page 178 17 motherboard tray high availability configurations 18 diagnostics 92 how to send your comments xxiv installing firmware 91 reinstalling 70, 76, 82, 90 setting date and time 91 initiator mode 18 IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 179 Performance Acceleration safety ix Modules or Flash Cache modules 4 rack safety vii N7800 storage system reader feedback electrical requirements with five Performance Acceleration sending xxiv Modules or Flash Cache modules 4 rear panel...
  • Page 180 110, 121 third-party devices rules for connecting 14 trademarks 144 transferring system files in 7-Mode using a PC or laptop 42 usage restrictions vi websites, related xx IBM System Storage: N7000 Series Hardware and Service Guide...
  • Page 182 Printed in USA GC26-7953-13...

This manual is also suitable for:

N7600N7900N7700

Table of Contents